Confirming an opt-in in Klaviyo

By integrating Klaviyo with Trengo, you can automate processes in Trengo, based on triggers in Klaviyo. In this series of articles, we’ll show you how to have your customers opt-in (and opt-out) for e.g. your WhatsApp newsletter in Klaviyo.

After you’ve enabled your number in Klaviyo and set up a rule with which your customers can opt-in to your automated messages, you can check on the subscribed customers and use these metrics to set up other automations in Klaviyo. Below you'll find a video showing you how to find your opted-in customers in Klaviyo (from 04:30).

Confirm an opt-in in Klaviyo

Follow the steps below to check on which customers in Klaviyo have opted-in via your WhatsApp template and Rule in Trengo.

1. Navigate to Klaviyo > Audience > Profiles and click the phone number of the customer;

2. You can check if your customer opted-in via WhatsApp in two ways, by looking for ‘Subscribed to WhatsApp’ and ‘trengo_whatsapp_consent_true’. You can use these metrics in your further automation.

ℹ️ By navigating to Klaviyo > Analytics > Metrics > Trengo ~~ Subscribed to WhatsApp, you can also see your opted-in customers in a graph.

👈 Setting up a rule for opt-in in Trengo