By integrating Klaviyo with Trengo, you can automate processes in Trengo, based on triggers in Klaviyo. In this series of articles, we’ll show you how to have your customers opt-in (and opt-out) for e.g. your WhatsApp newsletter in Klaviyo.
After you’ve enabled your number in Klaviyo and set up a rule with which your customers can opt-in to your automated messages, you can check on the subscribed customers and use these metrics to set up other automations in Klaviyo. Below you'll find a video showing you how to find your opted-in customers in Klaviyo (from 04:30).
Confirm an opt-in in Klaviyo
Follow the steps below to check on which customers in Klaviyo have opted-in via your WhatsApp template and Rule in Trengo.
1. Navigate to Klaviyo > Audience > Profiles and click the phone number of the customer;
2. You can check if your customer opted-in via WhatsApp in two ways, by looking for ‘Subscribed to WhatsApp’ and ‘trengo_whatsapp_consent_true’. You can use these metrics in your further automation.
ℹ️ By navigating to Klaviyo > Analytics > Metrics > Trengo ~~ Subscribed to WhatsApp, you can also see your opted-in customers in a graph.