Creating a flow in Klaviyo

By integrating Klaviyo with Trengo, you can automate processes in Trengo, based on triggers in Klaviyo. In this series of articles, we’ll show you how to automatically send a WhatsApp template to your customers, with the use of Klaviyo.

ℹ️ It’s important you have a WhatsApp template you can send. So make sure to create one if you haven’t yet.

Create a flow in Klaviyo

To send out an automated WhatsApp template via Klaviyo, you first need to create a flow in Klaviyo. Follow the steps below to do so.

1. Navigate to Klaviyo > Flows > Create Flow;

2. Click ‘Create From Scratch’;

3. Name your new flow, optionally add a tag, and click ‘Create Flow’;

4. Select and add a trigger from the left sidebar;

ℹ️ More info on Klaviyo’s triggers can be found in this Klaviyo help center article.

5. Add the ‘Webhook’ action to your trigger;

After creating your flow, choosing your trigger, and adding the ‘Webhook’ action to it, it’s time to configure your webhook.

Configuring your webhook in Klaviyo 👉