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Enabling your number for opt-in in Klaviyo

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By integrating Klaviyo with Trengo, you can automate processes in Trengo, based on triggers in Klaviyo. In this series of articles, we’ll show you how to have your customers opt-in (and opt-out) for e.g. your WhatsApp newsletter in Klaviyo.

Before you can get started on the actual ‘opt-in/opt-out’ flow, it’s important to enable your phone number in Klaviyo. Below you'll find a video of the full process of setting up an opt-in in Klaviyo.

Enable your number for opt-in in Klaviyo

To enable your phone number in Klaviyo, to make use of the ‘opt-in/opt-out’ feature, please follow the steps below.

1. Navigate to Klaviyo > Conversations > Set up SMS;

2. Choose a country and click ‘Next’. Note that you don’t have to reside in the country you chose;

3.  Fill out your information and click ‘Next’;

4. Add your company name and click ‘Next’.

You’ve now added your phone number to Klaviyo. The next step is setting up the opt-in rule for your customers.

Setting up a rule for opt-in in Trengo 👉

Last updated:
September 26, 2023