When picking up a phone call in Trengo, you’re always able to pause the call, placing it temporarily in the queue. In this article, we’ll tell you how to do this.
Pause a call
Follow the steps below to temporarily put an active call in the queue.
1. After picking up the call, click the ‘Pause’ button;
2. The call is now back in the queue and the caller will hear your queue music. You can double-check this by checking the ‘Mute’ and ‘Pause’ icons that changed.
ℹ️ When a call is paused, the caller will hear your queue music.