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When picking up a phone call in Trengo, you’re always able to pause the call, placing it temporarily in the queue. In this article, we’ll tell you how to do this.

Pause a call

Follow the steps below to temporarily put an active call in the queue.

1. After picking up the call, click the ‘Pause’ button;

2. The call is now back in the queue and the caller will hear your queue music. You can double-check this by checking the ‘Mute’ and ‘Pause’ icons that changed.

ℹ️ When a call is paused, the caller will hear your queue music.

Last updated:
September 7, 2023