Do you want to check back on a conversation in a few days? In that case, it could be handy to set a reminder in Trengo. This functionality lets you choose when a ticket should automatically reopen in your inbox.
Set a ticket reminder
Follow the steps below to set a ticket reminder in Trengo.
1. Open a ticket and click the ‘Bell’ icon to set a reminder;
2. A window will pop up, where you can choose the date and time the ticket should be reopened. Click ‘Set reminder’ to activate it;
3. The ticket will now be moved to your ‘Reminders’ folder, where you can view it.
ℹ️ In case you’d like to delete the reminder, you open the ticket in your ‘Reminders’ folder and click the ‘Bell’ icon again.
You’ve now successfully set a reminder, which will help you to work more efficiently in your inbox and save some precious time.