By adding a website widget to your website, you allow your customers to reach out to you through different channels, with the click of a button. The website widget offers all the channels that can be answered from the Trengo inbox.
The website widget
There are three steps to creating a functional website widget, which are found below.
1. Add a website widget to your Trengo inbox: First off, you need to create a website widget, which you can customize to your liking. You can see this website widget as a framework, to which you are going to add channels.
2. Add channels to your website widget: The next step would be to add all channels you want your customer to reach out from, to your website widget. You’re able to add live chat, email, WhatsApp, Facebook, Telegram, Voice, SMS, and even an integrated help center to your widget.
3. Add the website widget to your website: After creating the framework and filling it with channels, the last step is to add the website widget to your website, so your customers can start reaching out to you.