Why omnichannel customer service software is a game changer
When was the last time you called up a store to order a product? Depending on your age, the answer […]
How to collect customer feedback on WhatsApp [+templates]
More than 5 million businesses in the world use WhatsApp as part of their customer service system. This is because […]
How to set up a WhatsApp order system for restaurant ordering
In this day and age, speed is everything. Everyone wants things quicker: Quicker customer service, quicker delivery, and quicker food […]
SMS vs WhatsApp Marketing: What’s the Perfect Fit for Your Business?
Did you know that people spend approximately 3 hours and 15 minutes of their time on smartphones daily? And 1 […]
15 omnichannel customer service statistics you need to know in 2023
Picture walking into a brick-and-mortar store with horrible customer service. No employees greet you. You visit the customer service desk […]
How to select your customer service automation software
If we go back a few years — call centers were the height of customer service. It’s a place where […]
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