Google recently launched a completely new communication channel called Google Business Messages.…
Let’s start with a question: what impact does your inbox have on your time and attention? I’ll…
Just when you finished writing Christmas cards to aunt Betty and grandpa Louis, you…
Imagine. You step into a store, look around and the staff is…
I come across more and more articles saying that email is nothing than a heavy weight we…
Let’s start with a question. How many of you are still sending internal emails today?…
I have successfully sworn off CC and BCC emails. Finally. Something had to give. Email was already eating…
Teams can use one email account with multiple users by connecting an…
If you landed on this article, you are probably looking for an answer to one burning…
Have you ever heard of the saying ‘never judge a book by…
Let me start this article by immediately sending a huge elephant out…
Intercom is one of the most well-known and best customer communication software tools on the…
Intercom pricing is complicated. The software company’s pricing plans are relatively expensive, difficult to understand and the…
WhatsApp is becoming increasingly popular as a customer communication channel More and more customers value being…
You can use WeChat on two devices or more by using Trengo. Trengo is a multichannel inbox that…
It should come as no surprise that every modern business needs a strong presence on…
A well-trained customer service agent can sense potential trouble from afar. Short replies, very limited patience…
Even if you make the prettiest posters and TV commercials or the most masterful Google Ads…
You probably landed on this blog because you searched for something like “team chat software” or “business…
Je kent de Engelse uitdrukking “happy wife, happy life” vast wel eens gehoord. Als we deze…
A Facebook Messenger chatbot can be extremely valuable for the modern-day business. Where most companies…
To improve availability, a lot of modern companies are fully focusing on omnichannel communication. That’s because it…
Whether you own a webshop, a digital showroom or any other platform that enables customers to…
Email has been one of the most popular communication channels since the 90s. A…
In recent years, many companies have started to work with remote teams. In remote…
Recently, Facebook Messenger implemented the 24-hour rule. In this blog we will discuss why…
As a customer service employee, your daily goal is to achieve one single thing: customer satisfaction. And…
The WhatsApp Business API is primarily intended as a customer service solution. This means that the customer has…
If you use WhatsApp Business, you’re not allowed to start a conversation with your customer…
Thanks to the WhatsApp Business API, it is now possible to…
Using WhatsApp Business with multiple users is possible by connecting your WhatsApp Business number with Trengo. The…
Since WhatsApp launched their free official WhatsApp Business application and the WhatsApp Business API, it…