Communication
Replacing internal emails, the right way.
Let’s start with a question. How many of you are still sending internal…
14 Best Google’s Business Welcome Messages
We recently gave a warm welcome to another fantastic communication channel: Google’s…
How to use Google Business Messages?
Google recently launched a completely new communication channel called Google Business Messages. This new product creates…
How to get to inbox zero before the 1st of January
Let’s start with a question: what impact does your inbox have on your time and…
29 best Christmas greetings for live chat
Just when you finished writing Christmas cards to aunt Betty and grandpa Louis, you come…
15 best live chat greetings for improving your conversion rate
Imagine. You step into a store, look around and the staff is nowhere to be found.…
Why your company shouldn’t stop using email
I come across more and more articles saying that email is nothing than a…
How to kill CC emails before they kill you
I have successfully sworn off CC and BCC emails. Finally. Something had to give.…
How to use one email account with multiple users
Teams can use one email account with multiple users by connecting an email address to Trengo. Here,…
How you can use WhatsApp as a CRM tool
If you landed on this article, you are probably looking for an answer to one burning question.…
10 WhatsApp Business greeting messages to make a great first impression
Have you ever heard of the saying ‘never judge a…
Why Trengo is the best Microsoft Teams alternative in 2020
Let me start this article by immediately sending a huge elephant…
Meet the 3 best Intercom alternatives in 2021
Intercom is one of the most well-known and best customer communication software tools on the…
Intercom pricing in 2020: Everything You Need to Know
Intercom pricing is complicated. The software company’s pricing plans are relatively expensive, difficult to understand and the…
3 ways to add WhatsApp as chat on your website
WhatsApp is becoming increasingly popular as a customer communication channel More and more customers value being able to…
How to use WeChat on two devices or more
You can use WeChat on two devices or more by using Trengo.…
How to use WeChat as a customer service tool for the Chinese market
It should come as no surprise that every modern business needs…
Successfully dealing with angry customers: 6 actionable tips
A well-trained customer service agent can sense potential trouble from afar. Short replies, very…
Why improving the customer experience is more important than advertising in 2020
Even if you make the prettiest posters and TV commercials or the most masterful Google Ads campaigns,…
Team chat software as a business communication tool
You probably landed on this blog because you searched for something…
The 15 customer service books you have to read in 2020
Je kent de Engelse uitdrukking “happy wife, happy life” vast wel eens gehoord. Als we…
Why companies should start using a Facebook Messenger Chatbot
A Facebook Messenger chatbot can be extremely valuable for the modern-day business.…
Omnichannel communication: these are the biggest benefits
To improve availability, a lot of modern companies are fully focusing on omnichannel communication. That’s because…
Assist your customers real-time with co-browsing
Whether you own a webshop, a digital showroom or any other platform that enables customers to shop online,…
How to write better business emails in 2020
Email has been one of the most popular communication channels since the 90s. A lot of…
How to effectively work from home as a company
In recent years, many companies have started to work with remote teams. In remote teams, all…
Facebook Messenger implements the 24-hour rule
Recently, Facebook Messenger implemented the 24-hour rule. In this blog we will discuss why this rule was introduced…
How top customer service agents profit from customer psychology
As a customer service employee, your daily goal is to achieve one single thing: customer satisfaction. And…
WhatsApp Business template examples that make life easier
The WhatsApp Business API is primarily intended as a customer service solution. This means that the customer…
Everything About WhatsApp Business Message Templates
If you use WhatsApp Business, you’re not allowed to start a conversation with your customer using a…
Everything about WhatsApp Business pricing
Thanks to the WhatsApp Business API, it is now possible…
How to use WhatsApp Business with multiple users
Using WhatsApp Business with multiple users is possible by connecting your…