Communication

replacing-internal-email
January 29, 2021

Replacing internal emails, the right way.

Let’s start with a question. How many of you are still sending internal…

Google Business welcome messages
January 21, 2021

14 Best Google’s Business Welcome Messages

We recently gave a warm welcome to another fantastic communication channel: Google’s…

How to use Google Business Messages
January 5, 2021

How to use Google Business Messages?

Google recently launched a completely new communication channel called Google Business Messages. This new product creates…

get to inbox zero
December 9, 2020

How to get to inbox zero before the 1st of January

Let’s start with a question: what impact does your inbox have on your time and…

christmas greetings for live chat
November 26, 2020

29 best Christmas greetings for live chat

Just when you finished writing Christmas cards to aunt Betty and grandpa Louis, you come…

best-live-chat-greetings-for-conversion
November 25, 2020

15 best live chat greetings for improving your conversion rate

Imagine. You step into a store, look around and the staff is nowhere to be found.…

shouldnt-stop-mail
September 9, 2020

Why your company shouldn’t stop using email

I come across more and more articles saying that email is nothing than a…

How to kill CC emails before they kill you
August 24, 2020

How to kill CC emails before they kill you

I have successfully sworn off CC and BCC emails. Finally. Something had to give.…

multiple users mailbox
August 21, 2020

How to use one email account with multiple users

Teams can use one email account with multiple users by connecting an email address to Trengo. Here,…

WhatsApp CRM
July 10, 2020

How you can use WhatsApp as a CRM tool

If you landed on this article, you are probably looking for an answer to one burning question.…

WhatsApp Business Greeting Messages
June 15, 2020

10 WhatsApp Business greeting messages to make a great first impression

Have you ever heard of the saying ‘never judge a…

June 5, 2020

Why Trengo is the best Microsoft Teams alternative in 2020

Let me start this article by immediately sending a huge elephant…

Intercom alternatives in 2020
May 29, 2020

Meet the 3 best Intercom alternatives in 2021

Intercom is one of the most well-known and best customer communication software tools on the…

Intercom pricing in 2020
May 26, 2020

Intercom pricing in 2020: Everything You Need to Know

Intercom pricing is complicated.  The software company’s pricing plans are relatively expensive, difficult to understand and the…

WhatsApp as chat on your website
May 6, 2020

3 ways to add WhatsApp as chat on your website

WhatsApp is becoming increasingly popular as a customer communication channel More and more customers value being able to…

WeChat with multiple devices
May 4, 2020

How to use WeChat on two devices or more

You can use WeChat on two devices or more by using Trengo.…

WeChat as a customer service tool
May 1, 2020

How to use WeChat as a customer service tool for the Chinese market

It should come as no surprise that every modern business needs…

How to deal with angry customers
April 17, 2020

Successfully dealing with angry customers: 6 actionable tips

A well-trained customer service agent can sense potential trouble from afar. Short replies, very…

De klantervaring verbeteren: zo doe je dat
April 15, 2020

Why improving the customer experience is more important than advertising in 2020

Even if you make the prettiest posters and TV commercials or the most masterful Google Ads campaigns,…

team chat and business communication tools
April 13, 2020

Team chat software as a business communication tool

You probably landed on this blog because you searched for something…

April 8, 2020

The 15 customer service books you have to read in 2020

Je kent de Engelse uitdrukking “happy wife, happy life” vast wel eens gehoord. Als we…

April 6, 2020

Why companies should start using a Facebook Messenger Chatbot

A Facebook Messenger chatbot can be extremely valuable for the modern-day business.…

omnichannel communicatie
April 1, 2020

Omnichannel communication: these are the biggest benefits

To improve availability, a lot of modern companies are fully focusing on omnichannel communication. That’s because…

screensharing
March 23, 2020

Assist your customers real-time with co-browsing

Whether you own a webshop, a digital showroom or any other platform that enables customers to shop online,…

March 19, 2020

How to write better business emails in 2020

Email has been one of the most popular communication channels since the 90s. A lot of…

March 13, 2020

How to effectively work from home as a company

In recent years, many companies have started to work with remote teams. In remote teams, all…

Facebook Messenger implementeert de 24-uurs regel
March 9, 2020

Facebook Messenger implements the 24-hour rule

Recently, Facebook Messenger implemented the 24-hour rule. In this blog we will discuss why this rule was introduced…

March 4, 2020

How top customer service agents profit from customer psychology

As a customer service employee, your daily goal is to achieve one single thing: customer satisfaction. And…

WhatsApp Business Message Template
February 13, 2020

WhatsApp Business template examples that make life easier

The WhatsApp Business API is primarily intended as a customer service solution. This means that the customer…

WhatsApp Business Message Template
January 27, 2020

Everything About WhatsApp Business Message Templates

If you use WhatsApp Business, you’re not allowed to start a conversation with your customer using a…

Pricing whtasapp business
January 20, 2020

Everything about WhatsApp Business pricing

Thanks to the WhatsApp Business API, it is now possible…

WhatsApp Business multiple users
January 13, 2020

How to use WhatsApp Business with multiple users

Using WhatsApp Business with multiple users is possible by connecting your…

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