What’s the best customer support software to help your business rock support-ticket management?
27 foolproof customer service templates that win back time
If you’re in customer service, you’re used to answering a wide variety of questions on a daily basis. That’s what […]
Checklist: How to improve your customer’s experience
Times are changing. If consumers wanted to buy a T-shirt in 1980, they’d visit one of their local clothing stores. […]
Customer retention: business growth by selling to existing customers
When it comes to growing your business, it’s easy to get stuck in tunnel vision. You hire more salespeople and […]
Top 3 customer service tools for e-commerce businesses
Why is e-commerce customer service so important? According to Forbes, businesses that make customer service a priority bring in higher […]
3 customer service metrics to nail in 2022
Think about the last time you had a question about a service or product. Were you promptly acknowledged? Did your […]
Instagram DM automation: the ultimate guide
Answering Instagram DM’s on our phones may feel like a lifetime ago, but it’s actually just been a short while. […]
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