Why omnichannel customer service software is a game changer
15 omnichannel customer service statistics you need to know in 2023
Picture walking into a brick-and-mortar store with horrible customer service. No employees greet you. You visit the customer service desk […]
How to select your customer service automation software
If we go back a few years — call centers were the height of customer service. It’s a place where […]
Freshdesk pricing explained (+ alternative for SMBs)
The cloud-based helpdesk software Freshdesk was founded in 2010 by Girish Mathrubootham, as an alternative to Zendesk. Mathrubootham thought Zendesk […]
Messagebird pricing explained (+ an affordable alternative)
The platform-as-a-service (CPaaS) Messagebird is on a mission to modernize and simplify the overcomplicated space of customer communication. And the […]
How to build a successful customer-obsessed company
As a founder of a startup, an owner of a small company, or even the lead of a small customer […]
A team inbox case study: 5 real-world success stories
When the customer service team misses a message it won’t always result in a bad review. But unfortunately, sometimes it […]
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