Customer service

July 26, 2021

Why your customers aren’t coming back after their first purchase

Let’s be honest. Anyone can sell something on the internet these days. You don’t…

July 15, 2021

Customer expectations: 5 things that have changed for e-commerce

Standing in line to return an order or file a complaint are not the typical things your so-called…

customer journey canvas for customer service
June 8, 2021

Boost your customer service with a customer journey canvas: 5 best practices

Did you know that 74% of Dutch consumers are more likely to…

Gen Z as your next customer
May 27, 2021

How to win Gen Z as your next e-commerce customer

Slide on baby boomers, here comes Generation Z. 💥 In a…

May 18, 2021

What e-commerce businesses can learn from barbers

My parents always told me that, long before the internet, people used to frequent…

Google Business Messages for Customer Service
February 2, 2021

How to use Google My Business for Customer Service

You never get a second chance to make a first impression. It sounds cliché, but…

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