Customer service

December 28, 2020

These are the 13 best customer experience software tools

Customer experience software is an essential investment for any business that is (in part)…

December 23, 2020

The most important customer service trends for e-commerce teams in 2021

If there’s one thing this past year has taught us, it’s that it’s tough to…

customer service after the holidays
December 23, 2020

Customer service after the holidays. An influx of support tickets.

If you think the rush is over when the holiday season…

proactive customer service
November 25, 2020

Proactive customer service: 5 best practices

Your customer is king, especially in 2020. They can choose between multiple brands for…

customer service during the holiday rush
November 17, 2020

How to master your Customer Service during the Holiday Rush: 6 tips

I look forward to Christmas all year long: singing carols, drinking hot choco and watching all the cliche…

measure-customer-service
October 7, 2020

How to measure customer service performance (even while working remotely)

Your customer service team makes customers happy every day. But as a manager, you may not know…

Multichannel customer service
August 18, 2020

Multichannel customer service: all you need to know and more

Customers’ expectations are set higher than ever. Being available on their favorite communication channels…

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