Customer service
December 23, 2020

The most important customer service trends for e-commerce teams in 2021

If there’s one thing this past year has taught us,…

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How to use Google Business Messages

How to use Google Business Messages?

Google recently launched a completely new communication channel called Google…

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These are the 13 best customer experience software tools

Customer experience software is an essential investment for any business that is (in part) active online. Because…

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help center content

How we gave our help center an extreme make-over: 6 best practices

Imagine you just bought a brand new TV (4K, HDR Led, the whole package deal). After…

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customer service after the holidays

Customer service after the holidays. An influx of support tickets.

If you think the rush is over when the holiday season…

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get to inbox zero

How to get to inbox zero before the 1st of January

Let’s start with a question: what impact does your inbox have on your time…

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christmas greetings for live chat

29 best Christmas greetings for live chat

Just when you finished writing Christmas cards to aunt Betty and grandpa…

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