Company news
August 4, 2020

Presenting our new inbox design: stripped-down and faster than ever

At Trengo, we believe that one of the most satisfying things in life is a…

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measure-customer-service

How to measure customer service performance (even while working remotely)

Your customer service team makes customers happy every day. But as a manager, you might not know how…

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shouldnt-stop-mail

Why your company shouldn’t stop using email

I come across more and more articles saying that email is nothing than a…

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replacing-internal-email

Replacing internal emails, the right way.

Let’s start with a question. How many of you are still sending internal…

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Stop fearing chatbots

Why support agents should stop fearing chatbots

Let’s start this article off by sending an elephant out of the room: chatbots…

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Rebekka and Janine

How our sales & customer success teams use chatbots

In 2020, more and more customer-facing teams are taking on an extra team member: the chatbot. The same…

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How to kill CC emails before they kill you

How to kill CC emails before they kill you

I have successfully sworn off CC and BCC emails. Finally. Something had to give. Email was already eating…

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