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Accounts Assistant

Finance, Utrecht (Netherlands)
Accounts Assistant

Fast-growing SaaS startup from Utrecht, The Netherlands is looking for an Accounts Assistant.

Trengo is the market-leading customer service platform for customer service focussed companies, such as eCommerce shops, retailers. With Trengo, companies can efficiently scale their customer service and provide a high-quality customer experience. This is possible with the adoption of different channels from phone, email, and Whatsapp messages, to chatbox and social channels. With an exceptional a-round investment of $36M  lead by Insights Partners and Peak Capital, we are strengthening our position in the Netherlands and accelerating our rapid growth in Europe.

As our new Accounts Assistant, you will be covering a wide range of financial processes, from assisting in the OTC process to solving finance-related questions from customers. Some questions are more complex than others and therefore tech-savvy and creativity are appreciated! We are looking for an aspiring financial professional that is eager to develop themselves in finance & accounting.

You will be joining our finance team where you will be under the wing of our enthusiastic Head of Finance, Helene, and side by side with our financial controller, Joanne, and our data analyst. Finance is never boring with these Trengo Heros! Together with the team, you play a very important role in the growth of Trengo.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

  • You deliver financial support to our customers (answering questions about invoices and subscriptions), our financial controller, and our colleagues from Sales and Customer Operations.
  • You take responsibility for maintaining the day-to-day financial, accounting, and administrative services, e.g. (checking) booking of purchase invoices into our accounting system.
  • You aid in the set-up and take part in ensuring that the company's purchase to pay cycle is followed correctly. Taking ownership of reconciling invoices, credit card statements, and expense claims.
  • You will become an expert in everything related to the OTC process: manage, review, and address credit, collections, disputes, reserves, bad debt, and write-offs.
  • You assist our Financial controller in the monthly closing process.
What we expect

Now that you know a bit about us, can you tell us a bit about you? I hope you can identify yourself with some of these:

  • Aspiring starter with a Bachelor's degree in accountancy, finance & control or similar. Alternatively, you have a year of experience in a similar role.
  • Self-disciplined with the ability to work proactively and able to adapt to a rapidly expanding business environment.
  • Target and result-oriented, organized, and assertive.
  • You can handle data confidentially and have integrity.
  • Technology is not a mystery to you. You are able to quickly understand new technologies and adapt to them.
  • You have excellent communication skills in English, both spoken and written. You can address people at different levels through all our channels (e-mail, WhatsApp, telephone, etc.) with a strong commitment to customer service.
  • Experience with Exact Online and administrative work is an advantage.
What we offer

This is what we carefully prepared for you:

  • Finding yourself in a fast-growing company, where your career can evolve: we're aiming to be 90 people in team Trengo, by the end of the year. 2020 was epic and, best believe it, 2021 is looking bright on our side.
  • Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
  • A learning budget to feed your curiosity and 2 extra days off for your courses or conferences, if needed.
  • For when we're back in the office: you can bet we have delicious warm lunches together. Also, your expenses for traveling to happy Utrecht will be reimbursed.
  • Everything you need to work safely and comfortably from home during the pandemic: 4k screen, MacBook, noise-canceling headphones, desk, chair, etc.
  • Full-time employment contract and 25 days off per year.


Why Trengo

For the past 5 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big international funded names. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

Together we are creating a workplace where we can be the best version of ourselves by living our core values every single day.

          Responsibility                    Embrace change                        Freedom

                  Inspiring                                  Discover                               Transparency

But that's not all! We also believe in the fact that "a lot of different flowers make a bouquet." ~ Islamic Proverb. Read our efforts on Diversity & Inclusion here.


Warm welcome to Trengo

Ambitious people + Supportive environment = 💚
  • Nienke at Trengo
  • Lizzie at Trengo
  • Max at Trengo
  • Bas at Trengo
  • Josy at Trengo
  • Tycho at Trengo

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