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Customer Happiness Agent

Customer Success, Utrecht (Netherlands)
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Summary

Fast-growing SaaS startup from Utrecht, The Netherlands is looking for a Customer Happiness Agent

Trengo is a fast-growing start-up that is building the next generation inbox. We make it easy for customer-facing teams to collaborate on conversations via channels such as email, Facebook Messenger, WhatsApp, voice, and website chat in one shared inbox. With a 1.75M investment from Peak Capital, we are strengthening our position in the Netherlands and accelerating our rapid growth in Europe.

We pride ourself in building software that helps our clients give their customers a great customer experience. Our Customer Happiness Agents are our software experts, helping our clients, speaking from experience. Are you the service oriented, tech savvy, multitasker we are looking for?

What your day looks like
  • You are the go to person for clients about enquiries on our product, anything from simple questions to complex technical setups as well as onboarding new customers;
  • You'll manage all customer communication channels, naturally by using our software;
  • If you find anything that can be improved in our communication, you share that with your team;
  • You continuously look for ways to automate our communication and how to work efficiently.
What we expect
  • Excellent communication skills with a service oriented attitude and a drive to give our clients the best customer experience;
  • Minimum of Bachelor (BBA) education;
  • 1 year work experience in a similar role in a high velocity environment;
  • Near native level English + Dutch, and another European language would be a plus.
What we offer
  • A competitive salary based on your experience;
  • NS business card of reimbursed travel expenses;
  • Macbook + 4K screen & your own desk + noise-canceling headset + whatever you need to get the job done;
  • The opportunity to join a team in a fast-growing, venture-backed SaaS scale-up;
  • A daily well-prepared lunch;
  • Employment: full-time;
  • 25 days off per year.

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Why Trengo

For the past 4 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big names such as Zendesk, Freshdesk, Intercom and Frontapp. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

  • A young and energetic team with fun colleagues;
  • A challenging and informal workplace;
  • Working with an on the job learning process;
  • Enjoy a fantastic and brand new location in Utrecht, near the beautiful Wilhelminapark.
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Meet your new colleagues

Meet a small selection of the team that is building the world’s greatest inbox.
  • Dragana at Trengo
  • Luuk at Trengo
  • Brenda at Trengo
  • Marcel at Trengo
  • Vincent at Trengo
  • Pim at Trengo

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The Hapiness team