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Customer Success Manager

Customer Success, Utrecht (Netherlands)
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Summary

Fast-growing SaaS startup from Utrecht, The Netherlands is looking for a Customer Success Manager

Trengo is a fast-growing start-up that is building the next generation inbox. We make it easy for customer-facing teams to collaborate on conversations via channels such as email, Facebook Messenger, WhatsApp, voice, and website chat in one shared inbox. With a 1.75M investment from Peak Capital, we are strengthening our position in the Netherlands and accelerating our rapid growth in Europe.

Our Customer Success department is looking for an experienced Customer Success Manager to join the team. You operate as a trusted partner for our clients, proactively managing relationships to ensure client satisfaction.

What your day looks like
  • You will proactively build relationships with our customers to increase product adaption;
  • Collaborate with Sales, Marketing, Customer Happiness and Product on how we can improve our software;
  • Manage your own portfolio of clients, become their trusted advisor and internal advocate;
  • Perform business reviews to impact retention rate;
  • You proactively identify training needs, monitor clients usage rates and escalate critical issues.
What we expect
  • You have demonstrated experience in SaaS and SMB environments
  • Minimum of 2 years experience in Customer Success
  • Minimum completed Bachelor (HBO / WO), or equivalent work experience in Customer Success
  • You are entrepreneurial and ambitious, but also a true team player
  • C2 level English, near native in another European language is a plus
  • You are an authentic person with the ambition to help Trengo grow internationally
What we offer
  • A competitive salary based on your experience
  • NS business card or reimbursed travel expenses
  • Macbook + 4K screen & your own desk + noise-canceling headset + whatever you need to get the job done
  • The opportunity to join a team in a fast-growing, venture-backed SaaS scale-up
  • A daily well-prepared lunch
  • Employment: full-time
  • 25 days off per year.

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Why Trengo

For the past 4 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big names such as Zendesk, Freshdesk, Intercom and Frontapp. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

  • A young and energetic team with fun colleagues;
  • A challenging and informal workplace;
  • Working with an on the job learning process;
  • Enjoy a fantastic and brand new location in Utrecht, near the beautiful Wilhelminapark.
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Meet your new colleagues

Meet a small selection of the team that is building the world’s greatest inbox.
  • Bram at Trengo
  • Patrick at Trengo
  • Niels at Trengo
  • Roel at Trengo
  • Luuk at Trengo
  • Marcel at Trengo