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Implementation Specialist (student)

Customer Success, Utrecht (Netherlands)
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Summary

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build the smartest customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

You’ll work hand-in-hand with our Customer Success, Support and Sales teams, delivering the best possible experience to all of our customers. You’ll do this by supporting small customers during their first 90 days, taking part in webinars, collecting actionable feedback and, in some cases, customizing resources for them.

If you want to see tangible results of your efforts manifest in product activation and revenue, if you want to help make business personal for our global customers and you want to work with an ever-growing and changing team, you’ll find a home as an Implementation Specialist at Trengo.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

  • You get in touch with prospects during their trial period to make sure they become active.
  • You become a product expert, understanding how we can solve our clients’ obstacles around customer experience and internal/external communication.
  • You are in charge of supporting and proactively achieving the full channels setup of our customers.
  • You provide a great experience to customers that reach out to us with questions or problems.
  • You partner closely with the Onboarding Managers to make sure the customer experience is at the highest level during the first 3 months customer journey.
  • You are deeply involved in projects and initiatives around our self-service customer base (webinars, slide decks, reporting feedback).
  • You collaborate with bigger customers and in their handover to the Customer Success team.
What we expect

Now that you know a bit about us, can you tell me a bit about you? I hope you can identify yourself with some of these:

  • You see yourself as a strong communicator with the ability to understand and communicate complex problems clearly and concisely to different audiences. Thanks to this, you are able to build lasting relationships with customers and colleagues.
  • You have a big curiosity about the customers and the product.
  • You are a self-motivated and proactive team player who sees themselves comfortable in joining projects and initiatives oriented to the customers’ onboarding.
  • You have business proficiency and command of Dutch & English language (any additional language will be a plus).
  • You have the ability to work with supervision but gradually becoming more and more self-sufficient.
  • You are available for 16 to 20 hours per week.
What we offer

This is what we carefully prepared for you:

  • Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4.3/5).
  • We really value flexibility and trust our people. That’s why we work hybrid.
  • Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
  • When we're in our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team.

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Why Trengo

For the past 5 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big international funded names. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

Together we are creating a workplace where we can be the best version of ourselves by living our core values every single day.

Welcoming                      Growth                      Transparency                      Ownership

But that's not all! We also believe in the fact that "a lot of different flowers make a bouquet." ~ Islamic Proverb. We invite everyone to apply and join our team while we put an active effort into being an equal opportunity employer. Read our efforts on Diversity & Inclusion here.

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Warm welcome to Trengo

Ambitious people + Supportive environment = 💚
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