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Revenue Operations Manager

Finance, Utrecht (Netherlands)
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Revenue Operations Manager
Summary

In an increasingly digital world, Trengo envisions a smooth way of connecting people with the companies behind their products and services. Our software makes it easy for customer-facing teams to collaborate on conversations via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With an A-round investment of $36M led by Insight Partners and Peak Capital, we are strengthening our position in the Netherlands and accelerating our rapid growth in Europe.

Imagine what that means for us! Trengo is in such an exciting stage and we need to embrace this amazing opportunity by bringing the way we make decisions to the next level through data.

The Role

As our first Revenue Operations Manager, you have the possibility to see Trengo enhance efficiency thanks to your contribution. With your analytical eye, you will be able to make a strong impact by advising our management team on strategic topics that will help us improve the overall performance in the future.

On top of that, you will be the key person that connects our marketing, sales and customer success teams. You understand how they are related cross-functionally. You'll recommend, implement, and manage the cross-functional process and system changes that have a direct impact on our GTM team’s operational efficiency.

We generate a big amount of leads every single day, so marketing analytics and automation are key in our GTM tech stack. We work with Hubspot for marketing and sales (we have a great Hubspot Specialist in-house who sits in the Demand Generation team). We also have a solid data warehouse system that aggregates data from different systems and is hooked up to our data visualization tool of choice (Power BI at the moment).

This role is a hybrid of strategic planning, business analytics, and marketing & sales operations. We are looking for an analytical goal-getter that wants to become a key driver of Trengo’s growth by drawing analytics and identifying and implementing process improvements.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

  • Providing insights into growth levers for accelerating revenue through the entire customer journey (lead through to retention/upsell/expansion) and ensuring the strategic alignment of all revenue-related departments.
  • Helping define goals, budgets and track performance of the business.
  • Owning and tracking corporate and functional metrics for the GTM team, including funnel dynamics, conversion rates and sales cycles. For the marketing part you work together with the HubSpot specialist who runs this.
  • Building and maintaining reports for the marketing, sales, and customers success teams.
  • Acting as a process and technology architect for the marketing, sales and customer success teams – design and optimize processes and collaborate closely with your technical counterparts in the Development team.
  • Ensuring correct usage of technology and processes by the different teams through training, monitoring, and correct process documentation;
  • Coaching junior and medior Operations & Analytics team members on the quality of their output and way of working.
What we expect

Now that you know a bit about us, can you tell us a bit about you? I hope you can identify yourself with some of these:

  • You have around 10 years of experience, with at least 3 years in Marketing/Sales Operations or Business Operations at a high-growth, B2B SaaS-based start-up/Scale-up. Previous experience in consulting is ideal.
  • You have the ability to build and maintain a systematic, repeatable, and predictable approach to commercial processing and tooling.
  • You have proficiency with a highly varied and distributed tool stack across the entire customer journey (e.g. Outreach, Chorus, LinkedIn, ZoomInfo, Vitally or similar systems).
  • You have strong analytical and problem-solving skills with an eye for detail.
  • You are curious, independent, rigorous and proactive kind of person passionate about growth and revenue.
  • You enjoy managing projects from A to Z.
  • And, C-level presentations are something you enjoy doing.
What we offer

This is what we carefully prepared for you:

  • Finding yourself in a fast-growing company, where your career can evolve: we're aiming to be at least 170 people in team Trengo, by the end of the year. 2020 was epic, 2021 was fabulous and, best believe it, 2022 is looking bright on our side.
  • Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
  • A learning budget to feed your curiosity and 2 extra days off for your courses or conferences, if needed.
  • For when we're back in the office: you can bet we have delicious warm lunches together. Also, your expenses for traveling to happy Utrecht will be reimbursed.
  • Everything you need to work safely and comfortably from home during the pandemic: 4k screen, MacBook, noise-canceling headphones, desk, chair, etc.
  • Full-time employment contract and 25 days off per year.

Now what? Now what? If you like what you read but you still have questions before deciding to move forward, I am here: I am Gonçalo. Ask me anything via the chatbot. If you are ready to apply, talk to you soon.


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Why Trengo

For the past 5 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big international funded names. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

Together we are creating a workplace where we can be the best version of ourselves by living our core values every single day.

Welcoming                      Growth                      Transparency                      Ownership

But that's not all! We also believe in the fact that "a lot of different flowers make a bouquet." ~ Islamic Proverb. Read our efforts on Diversity & Inclusion here.

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Warm welcome to Trengo

Ambitious people + Supportive environment = 💚
  • Igo at Trengo
  • Dirk at Trengo
  • Albert at Trengo
  • Jurre at Trengo
  • Nima at Trengo
  • Alan at Trengo

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