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Senior UX Researcher

Product, Utrecht (Netherlands)
Senior UX Researcher

At Trengo we believe that UX Research is the core of a great product. It doesn’t matter how good your solution is, if it doesn’t solve a problem users have, right? This means we’re looking for a talented Senior UX researcher and help us build out our continuous discovery process. You’ll be working together with Mike and Holly to storytell on behalf of our customers and help the rest of the team get into contact with them. We hope you will inspire the leadership team, influence the roadmap and act as a mentor for the research team.

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build the smartest customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

  • Identify user/customer insights from qualitative and quantitative research.
  • Work together with the product data team for quantitative research.
  • Combine user research data with analytics in order to provide a complete picture of our users needs and behaviors.
  • Support product teams in discovery & delivery with user research and ensuring insights are taken into consideration in product development.
  • Coach and support teams to conduct research activities autonomously.
  • Ensure that user research insights are taken into consideration for the business strategy and the product roadmap.
  • Drive and maintain high quality research processes.
What we expect

Now that you know a bit about us, can you tell us a bit about you? I hope you can identify yourself with some of these:

  • 3+ years of user research experience.
  • Deep understanding of qualitative and quantitative research theories, processes, tools and methodologies.
  • Great collaboration and communication skills. You collaborate with different, multidisciplinary teams and are able to influence decision making with research insights.
  • You’re comfortable to partner and work with leaders from design, development, product and marketing.
  • You’re curious in nature and have an incredible knack to discover patterns in a complex set of behavioral and attitudinal data.
  • You like to coach and guide the growth of junior UX researchers.
  • You’re experienced facilitating sessions to synthesize research results.
  • You’re experienced with using research for design decisions.
  • Fluent in Dutch and in English both speaking and writing.
What we offer

This is what we carefully prepared for you:

  • Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4.8/5).
  • We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
  • Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
  • An education budget of €2000 to feed your curiosity and 2 extra days off for your courses or conferences, if needed.
  • 25 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!
  • When we're in our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.

Your recruitment experience at Trengo

We aim for our recruitment experience to be fast, enjoyable, and fruitful - for both sides. Via this link, you can see what you can expect from your recruitment journey with us.

Otherwise don’t worry, we understand if you don’t know what to do right now. You like what you read but you still have questions before deciding to move forward. We got you! I am Evangelos, your friendly recruiter and part of Trengo’s Talent Team. Happy to clarify any doubts, so you can make a good choice, whichever that is. If you are not ready to apply yet, feel free to ask a question in the flowbot. If you are ready, talk to you soon.


Why Trengo

For the past 5 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big international funded names. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

Together we are creating a workplace where we can be the best version of ourselves by living our core values every single day.

Welcoming                      Growth                      Transparency                      Ownership

But that's not all! We also believe in the fact that "a lot of different flowers make a bouquet." ~ Islamic Proverb. We invite everyone to apply and join our team while we put an active effort into being an equal opportunity employer. Read our efforts on Diversity & Inclusion here.


Warm welcome to Trengo

Ambitious people + Supportive environment = 💚
  • Suania at Trengo
  • Evelien at Trengo
  • Jeff at Trengo
  • Dirk at Trengo
  • Connor at Trengo
  • Sandra at Trengo

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