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Senior Product Designer

Product, Utrecht (Netherlands)
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Senior Product Designer
Summary

As our Senior Product Designer you will dive deep into customer needs and deliver user-centric solutions that speak to the core of our product: making customer communication meaningful and effortless. You will partner up with customers and colleagues to drive our continuous discovery process and be responsible for complex end-to-end design of our product. We hope you thrive on the freedom you will have to really get the feeling of a job well done as part of our growing Product Design Team.

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build the smartest customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

  • You are not alone, but instead collaborate closely with Sander (Design Lead), Robin (Product Lead), Max (Sr. Designer) and the rest of the product and engineering teams. They are here to empower and enable you in your work, from idea to delivery.
  • You work with our continuous discovery process - your goal is not to deliver design, but to make our customer’s lives easier.
  • You fully own the design systems for one area of our product, but are eager to give input regarding UX initiatives across the board while balancing user-insights with business goals.
  • You partner up with our UX researcher and Data Analysts to conduct quantitative and qualitative user research, analyse and interpret the data, and implement the insights into your design decisions.
What we expect

Now that you know a bit about us, can you tell us a bit about you? I hope you can identify yourself with some of these:

  • You love creating a product together with others, go out of your way to ask for feedback and adapt your communication style to developers, passionate founders and high-potential junior designer eager to learn from you.
  • The 'why' of your final designs is your understanding of the empathy map and the psychology of users. In your portfolio, we’d like to see how your focus on UX is facilitated by solid UI, visual design, and UX research skills.
  • For us, data and empathy go together. You need to know how to look at data to understand the behaviors of our customers. You judge your work by how it performs for them.
  • You get energy from guiding the company towards a common vision and a consistent brand identity by leading complex projects.
  • You’ve worked on fun digital products with complex interactions, and you’ve done this with a sense of ownership and responsibility. B2B experience is a must.
What we offer

This is what we carefully prepared for you:

  • Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4.8/5).
  • We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
  • Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
  • An education budget of €2000 to feed your curiosity and 2 extra days off for your courses or conferences, if needed.
  • 25 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!
  • When we're in our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.

Your recruitment experience at Trengo

We aim for our recruitment experience to be fast, enjoyable, and fruitful on both sides.

Otherwise don’t worry, we understand if you don’t know what to do right now. You like what you read but you still have questions before deciding to move forward. We got you! I am Iulia, your friendly recruiter and part of Trengo’s Talent Team. Happy to clarify any doubts, so you can make a good choice, whichever that is. If you are not ready to apply yet, feel free to ask a question in the via email ([email protected]). If you are ready, talk to you soon.


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Why Trengo

For the past 5 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big international funded names. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

Together we are creating a workplace where we can be the best version of ourselves by living our core values every single day.

Welcoming                      Growth                      Transparency                      Ownership

But that's not all! We also believe in the fact that "a lot of different flowers make a bouquet." ~ Islamic Proverb. We invite everyone to apply and join our team while we put an active effort into being an equal opportunity employer. Read our efforts on Diversity & Inclusion here.

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Warm welcome to Trengo

Ambitious people + Supportive environment = 💚
  • Tamara at Trengo
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