In Trengo statistics about employees, communication channels or labels is made visible. Retrieve data about the employee answering the most tickets, or which communication channel converts the most leads and gain insight about peak moments in customer service.
It is possible to label incoming messages in Trengo. Labels give employees the possibility to recognize types of messages or subjects immediately. Besides, every conversation with a label will be stored in the label's folder. By labeling every conversation, administrators can easily gain insights in the organisation's statistics, which can be analysed to know the performance of a department. This way it is easily to gain insights in to which types of conversations occur most often.
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