Omnichannel

Deliver an omnichannel experience by letting customers pick their favorite channels throughout the customer experience.

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Map every contact moment

Every contact moment is mapped in Trengo within a customer profile. A customer profile gives employees the ability to connect every contact moment to the customer, no matter which channel is used. Colleagues can easily search in the conversation history of a customer if the customer reaches out to the organisation once more. This helps getting employees to full speed, without the need for the customer to explain his situation over and over. 

Adopt super-fast new channels

Is it difficult for your organisation to stay on top of all these new communication channels? Do you prefer having everything in one place, so there is no need to switch between programs? Trengo is the solution for your organisation! Start answering WhatsApp or Live chat messages or email and adapt the other channels at a later time. This helps your organisation taking steps into the future of communication. 

Stat with customer timelines

With the useful profile feature every contact moment with a customer is directly visible. If a customer reaches out to the organisation, past mails, chat messages or phone calls are easily retrieved to find the information that was asked for. 

Our customers love us

This is why we do it
Google Trengo reviews

4.8/5

"Trengo has been saving us lot of headaches"

G2 Crowd Trengo reviews

5/5

"Very satisfied with the Trengo services"

Google reviews

4.7/5

"Great! Feature rich and easy to use"

Petter C review at G2
“Trengo gives us the chance to help more customers”
Petter C
Operation (50 or fewer emp.)
Gizem A review at G2
“With trengo you can work very efficiently and they also provide excellent customer service”
Gizem A
Carpex Professional (50 or fewer emp.)
Marlieke E review at G2
“Best customer service software, very user friendly and support is amazing!”
Marlieke E
Business Owner (50 or fewer emp.)

Scale your business with Trengo

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The Hapiness team