Ticketing software

Ticketing with a human touch. Create an amazing customer experience while keeping all of your communication efforts organized in a shared team inbox.

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Advanced ticketing

Within Trengo every email, WhatsApp message, live-chat message or phone call gets a ticket number. This helps employees within the organisation to easily retrieve a conversation whenever a customer contacts the organisation again. Communicate the number to your customers to give them the opportunity to keep an overview as well. 

Ticketing with a human touch

Within Trengo we believe it is important that an end user (the customer of our customer) doesn't know a ticketing system is used. In multiple ways we've made email, live chat and telephony a personal experience. On the other end teams of employees can profit from the powerful ticketing technologies, having all communication channels in one inbox. 

Add powerfull automation to tickets

Using Rules it is possible to automate certain actions on te base of a number of conditions, without the need of a user in Trengo. Assign all the messages from a specific customer to a specific team or user, for example. Or create an SLA in which a message automatically gets a red label and a manager will receive a notification if it remains unanswered after 10 minutes. Long story short, the possibilities are limitless with Rules in Trengo. 

Our customers love us

This is why we do it
Google Trengo reviews

4.8/5

"Trengo has been saving us lot of headaches"

G2 Crowd Trengo reviews

5/5

"Very satisfied with the Trengo services"

Google reviews

4.7/5

"Great! Feature rich and easy to use"

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  • OPPO uses Trengo
  • SMEG uses Trengo
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  • Global International Indian School uses Trengo
  • Pixum uses Trengo
  • Coldjet uses Trengo