Connect tickets with each other
A great way to follow and collect information
Trengo offers your organisation the possibility to merge conversations into one that have the same contact and subject. Sometimes however, you need tot reach out to a third person for information. Think about a supplier for example. With Trengo the conversation between the customer and your organisation can be linked to the conversation between the organisation and the supplier. This way, as soon as there is a response from the supplier, it is possible to contact the right customer with the right information.