By @tagging colleagues in incoming messages, the coworker gets involved in a conversation immediately. This way he knows what's going on, or can help you answering questions without the need for complete briefings or internal emails. Besides, every @tag an employee receives will be placed on his/her TO-DO list, so after finishing a task or answering a question, this can easily be checked off.
If your organisation chooses to answer phone calls with Trengo, a call is easily transferred to an available colleague. No complicated transfer phone numbers, just look search the name of the right colleague and transfer the conversation with a click of your mouse.
Making use of the ticketing structure in Trengo an overview is always remained. Unanswered messages enter the inbox in New and messages that will be answered by a colleague are transferred to Assigned. As soon as an employee assigns a messages to himself, the message will be transferred to Assigned. This way everybody knows who is answering which messages and the number of new messages will be kept as low as possible.
"Trengo has been saving us lot of headaches"
"Very satisfied with the Trengo services"
"Great! Feature rich and easy to use"