IT issues at the customer end or questions about a product? Thanks to Trengo every question can be answered quickly without missing a message. Work together with a team of colleagues to answer all incoming questions from one inbox, no matter the channel of communication that has been used: VoIP-calls, chats, social media messages, WhasApp messagers or emails.
Does the customer experience problems with calling or their network at home or at the office? The quicker a customer gets help, the happier he/she is. Providing customers multiple ways to reach out to the organisation can help increasing the speed. Implement communication channels like a live chat on the website and WhatsApp: low threshold and easily accessible channels for your customers. With Trengo these modern communication channels will be bundled in one inbox, easing up the work of employees. Never have to switch between programs every again, giving customers their answers as quick as possible.
Use smart features like tags and ticketing to enhance great teamwork.
Everyone can work in Trengo using their browser or an application on a mobile phone, tablet of pc.
Use intelligent flowbots and chatbots to be available for customer questions 24/7, even outside business hours.
In a clear Help Center with blocks, categories and sections the customer can find answers to their questions themselves.
Use Trengo's pouwerful API to build connections with the inbox, collecting all the information at one place.
Every message a customer has ever sent in one overview thanks to profiles, no matter the channel used.
Thanks to the Trengo inbox teamwork becomes easy and the organisation can be accessible on every communication channel. Within opening hours a team of employees will make sure the customer receives their answer as fast as possible. But even outside business hours it is possible to answer customer questions, thanks to smart solutions like a chatbot. Chatbots can provide answers to frequently asked questions or retrieve information about malfunctions or damages. Another possibility is adding a Help Center to your channels: a knowledge base filled with articles where customers can find their own answers.
Show more than just contact moments in Trengo by connecting the inbox to the organisations CRM or Wehbshop software, creating a complete customer profile. Is the CRM of the organisation custom made? Due to our powerful API it is possible to connect Trengo to every other program, having all the information at hand.
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