What is a WhatsApp template? For WhatsApp Business, WhatsApp has made it possible to send a message to a contact via WhatsApp Business. This requires explicit permission from the receiving contact to send a WhatsApp template message to.
One of the most important things is the 24-hour rule for WhatsApp Business. This means that as soon as a customer sends a WhatsApp message to the company, the company is given 24 hours to pick up and respond to this message (free). After the 24 hours have elapsed, a template message can be send to the customer which can respond to and the new 24-hour period begins to respond again without a template message.
Costs per submitted WhatsApp template The first 5 submitted templates are free! Each additional submitted template cost €100,- per template.
Costs per sended template message WhatsApp uses different rates per template message per country. We will bill the template messages automaticly from your balance.