One inbox for a multichannel approach
Don’t compromise on the speed, quality, personalisation and revenue of conversations. Combine all your customers’ favourite communication channels into one inbox.
Meet customers everywhere
Get a full view of engagement on all channels. Connect, personalise, solve and convert at full speed – all from the same screen. Across every expected and favourite channel.
Always come back with the right answer
Show your team the full scope of customer relationships. Put order information, contact moments and critical information next to conversations – because fast and relevant answers make customers come back.
Teamwork towards great results
Leave endless email threads or switching tabs to your competitors. Streamline internal communication in the inbox and reduce response times to mere minutes. So your team can meet and exceed expectations in the same conversation.
Free up your team
Your teams shouldn't be stuck reliving the same day. Automate repetitive tasks like answering FAQs to save time – so your team can focus on meaningful conversations and solving complex customer questions.
Bring home the smiles
Use customer insights to propel your business forward. Send out customer satisfaction surveys from your inbox while tracking key metrics like resolution and response time. Navigate by your dashboard based on your team’s north star, like CSAT.
An inbox that works for you
Create a single source of truth for all of your customer interactions. In the time it takes to watch an episode of Friends, your team is set up to have great conversations.
"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”Alvertos Iskinatzis
Customer Success Supervisor at FerryscannerCheck out Ferryscanner’s experience
Questions about the multichannel inbox?Find the answers here
What is a customer engagement platform?
The customer engagement platform Trengo consolidates all channels (like WhatsApp and email), automation features and integrations (such as Shopify) into one inbox. From this inbox, your team handles all conversations in the most efficient way possible.
What does a multichannel solution look like?
The Trengo multichannel inbox includes all of your customers’ preferred channels, such as WhatsApp, email, voice, live chat and more. While also offering automation features that will speed and ease up your team's processes. Think of automated workflows that label conversations, or redirect messages to the right team. And in addition, you can integrate your webshop or marketing automation with your inbox. So whenever your team picks up a conversation they are able to see Shopify data in the same view.
Which automation features are useful for my CS team?
Quick replies, rules and labelling messages are a must for every CS team! Because these will directly relieve your team of repetitive tasks. But there’s more, a lot more!
Read how to set up this automation here.
And how to train your team on the effective use of the multichannel inbox.
How do I use rules?
Rules in Trengo are extremely useful! Because your team needs them to automate tasks in the inbox. Making manual tagging, assigning, or dragging completely redundant, and freeing up your team for complex matters.
Rules consist of a condition that triggers a specific action,and you can check out the 5 most used rules here.
Or check out the Help center for a step-by-step Rules setup.
How do I implement a website widget?
Via the website widget, you can attract prospects and customers, while also boosting conversions. And you can connect all the channels you support to it. So customers can always connect via their favourite channels.
We’ve gathered all the info on the website widget you need. Check out our Help center and find out how to:
How can I automate incoming conversations and save time?
Chat- and flowbots are great conversation-makers. And you can set both up in 4 steps.
The full step-by-step you can find out here. Including the set-up for WhatsApp channels.
How do I connect WhatsApp Business to my inbox?
In order to use all the WhatsApp features that you’ll need, you need to connect the WhatsApp Business API to your inbox.
Your WhatsApp Business Solution Provider can set this up for you. And after that’s checked off you can add the business number you’d like to use for your WhatsApp channel. Check out how to do that here.
On this page you'll find everything you need to know about a multichannel inbox (and omnichannel if you will). But we're also very happy to show instead of tell! Let's meet, and book a demo.Personalised demo