Operations
Overview in production of goods and services
A well organized team inbox
Teamwork divides the task and multiplies the success
Combining a ticketing-structure with an inbox feeling Trengo offers the organisation the best of both worlds. One the one hand it is possible to enhance a personal bonding with customers, giving them the opportunity to reach out to the organisation using their favourite channel. On the other hand employees enjoy the benefits of ticketing; assign tickets to yourself or colleagues. It is immediately clear which colleague answers what message, making sure nothing gets left behind. Besides, internal communication is a piece of cake thanks to internal notes and @tagging. Say goodbye to internal emails.
Overview in the inbox
The power of ticketing with a personal approach
Assign, answer and close calls and keep an overview.
One inbox for the entire organization thanks to the teams and employee features.
Assign conversations to employees or teams.
Automate conversations thanks to practical Rules.
Connect Trengo to your Webshop or CRM software.
Decide for yourself what type of messages arrive in the team inbox.
Decide who can see what
Entire organizations work with Trengo
Bring the entire organisation together in one shared inbox by creating different teams of employees. Every team can get access to the channels of communication that are important for them to do their job. This way it is sure that a phone call on the Sales line never enters the Production's inbox or vice versa. A great add on: message can be assigned to different teams, giving them access to these messages. This way a customer always gets the right answer.
Use all powerful features from Trengo
Attach every popular channel to our team-inbox
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