Let the Chatbot do the work
Resolve frequently asked questions
A chatbot gives organisations the opportunity to answer frequently asked questions in a conversation without the need of an employee. Customers can ask their questions 24/7, these will immediately answered by a the chatbot. And if the chatbot doesn't know the answer he automatically transfers the conversation to a team of employees and informs the customer whether there is an employee available to answer him immediately. If not, the customer is asked to leave their email address for you to answer the question the next day via email.