Entire organisation

Modern teams work together using Trengo

Multiple teams, one inbox

Start collaborating and save time

By making smart use of teams in Trengo it is possible to let the entire organisation enjoy the benefits of working in a team inbox. Per team it is possible to select the communication channels they have access to, keeping an overview in everybody's inbox. Besides, employees can easily assign messages to other teams, even if they initially didn't have acces to the message. This ensures the customer always gets the right answer. 

Build bridges between departments

Ensure seamless cooperation

Mention colleagues in conversations and write internal notes to enhance cooperation in answering incoming messages. Assign conversations to teams or transfer phone calls to them without complicated extension numbers. Simply select the right team or employee to put through the conversation, even have the opportunity to talk with a colleague before transferring the actual call. 

Teamwork is key

Trengo connects teams in one inbox

group_work  Divide tasks

Assign conversations to yourself or colleagues. 

alternate_email  Internal communication

Ask questions or inform colleagues with a simple @tag. 

all_inbox  Multi-channel

All channels of communication in one clear team inbox. 

adb  Efficient

Works faster thanks to automation. 

account_circle  Background information

Connect Trengo with the organisation's CRM to gain more customer insights. 

trending_up  Data = knowledge

Straightforward statistics measure the performance of teams, individuals and channels. 

Automation to save time

Start using Rules and Reply features

Increase efficiency with the use great features like Rules, Auto Replies and Quick Replies. By automating standardized actions the workload of employees will be lowered, giving them the opportunity to focus on their main tasks. 

Say goodbye to online forms

Say ???? Hello to the Flowbot builder

Forms become a thing of the past thanks to Trengo's Flowbot builder. Nothing is more fun than actively reaching out to a customer for support on the organisation's website. Within the Live chat the Flowbot will gather useful customer information to push through a team of employees or to even answer the customer's question himself. This way Flowbots can become a low-threshold way for customer to reach out to the organisation. 

Use all powerful features from Trengo

Attach every popular channel to our team-inbox

Integrations

Join forces with other apps

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