By making smart use of teams in Trengo it is possible to let the entire organisation enjoy the benefits of working in a team inbox. Per team it is possible to select the communication channels they have access to, keeping an overview in everybody's inbox. Besides, employees can easily assign messages to other teams, even if they initially didn't have acces to the message. This ensures the customer always gets the right answer.
Mention colleagues in conversations and write internal notes to enhance cooperation in answering incoming messages. Assign conversations to teams or transfer phone calls to them without complicated extension numbers. Simply select the right team or employee to put through the conversation, even have the opportunity to talk with a colleague before transferring the actual call.
Increase efficiency with the use great features like Rules, Auto Replies and Quick Replies. By automating standardized actions the workload of employees will be lowered, giving them the opportunity to focus on their main tasks.
Forms become a thing of the past thanks to Trengo's Flowbot builder. Nothing is more fun than actively reaching out to a customer for support on the organisation's website. Within the Live chat the Flowbot will gather useful customer information to push through a team of employees or to even answer the customer's question himself. This way Flowbots can become a low-threshold way for customer to reach out to the organisation.
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