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Chief Operating Officer

Customer Success, Utrecht (Netherlands)

In an increasingly digital world, Trengo envisions a smooth way of connecting people with the companies behind their products and services. Our software makes it easy for customer-facing teams to collaborate on conversations via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live chat, you name it. With an A-round investment of $36M led by Insight Partners and Peak Capital, we are strengthening our position in the Netherlands and accelerating our rapid growth in EMEA and LATAM.

This has been all very exciting, and demanding at the same time. But we don’t want to stop here. In the past 2 years, we saw a 100% YoY growth, and we want to use the momentum we gained in the next years. We are now looking for a COO to join our executive team to make this journey butter-smooth and continue our exponential growth. We are not looking for any person, but for an Inspiring COO who is able to create synergy between departments and ensure the teams are highly engaged, have the right resources, systems, knowledge and support to achieve company goals. The role of COO surely influences Trengo’s growth.

We know what it means to grow a company together. When you meet anyone who works at Trengo, you'll most likely find them excited about continuous improvements, empowered to add their own touch to the world of online communication and eager to collaborate with diverse people on the daily.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

  • You take ownership of the internal operations with the goal of improving company metrics specifically on MRR, retention etc., but also reports, deliverables, and overall alignment.
  • You are an inspiring manager and leader for Marketing, Sales, Customer, Finance & People teams together with their relative leaders Chris, Rob, Federico, Helene and Niels.
  • Your perspective is important. You adopt the current strategy (becoming a leader of WhatsApp commerce) or share a proposal for a new strategy of execution and start its implementation. This gives you the ability to both lead the business and influence the product.
What we expect

Now that you know a bit about us, can you tell us a bit about you? I hope you can identify yourself with some of these:

  • You have previous experience as an Executive in SaaS companies that faced great challenges and achievements like 100% growth rates and fundraises of series B, C or more.
  • Besides your industry knowledge, you have strong analytical skills and a data-driven mentality to be able to find resolutions faster and better.
  • You are a successful manager and leader of go-to markets operations teams, ideally for EMEA and LATAM. With your strong communication skills, you are able to inspire everyone at Trengo through the power of storytelling and transparency, and bring business and cultural alignment to all teams.
  • You are also a successful change manager. We all know that scaling tech companies requires adaptability in an ever-changing environment, but you are able to minimize losses while optimizing wins.
What we offer

This is what we carefully prepared for you:

  • Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4.8/5).
  • Besides your monthly salary, you’ll also receive equity-based remuneration.
  • We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
  • Free sessions with on-demand psychologists from OpenUp. The mental health of all our colleagues is important to us.
  • 25 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!
  • When we're in our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.
  • It can be daunting to start a new job and move to a new country. That’s why we can support you with a full relocation package for you and for your family. This includes, among other things, the application for your working visa and 30% ruling, and all the information you need to settle in.


Why Trengo

For the past 5 years, Trengo has been working hard to become a major international player based in the Netherlands, competing with big international funded names. Due to the need to grow, considerable (international) growth opportunities will arise in the coming period and together with you we will see which (future) position you prefer to fulfil.

Other reasons to choose for us

Together we are creating a workplace where we can be the best version of ourselves by living our core values every single day.

Welcoming                      Growth                      Transparency                      Ownership

But that's not all! We also believe in the fact that "a lot of different flowers make a bouquet." ~ Islamic Proverb. We invite everyone to apply and join our team while we put an active effort into being an equal opportunity employer. Read our efforts on Diversity & Inclusion here.


Maak kennis met je collega's

Ontmoet een kleine selectie van de geweldige mensen die bouwen aan ‘s werelds beste inbox.
  • Daryl at Trengo
  • Adam at Trengo
  • Renske at Trengo
  • Patrick at Trengo
  • Vincent at Trengo
  • Lian at Trengo