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Customer Happiness Agent

Customer Success, Utrecht (Netherlands)
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In het kort

Fast-growing SaaS startup from Utrecht, The Netherlands is looking for a Customer Happiness Agent

Trengo is a fast-growing start-up that is building the next generation inbox. We make it easy for customer-facing teams to collaborate on conversations via channels such as email, Facebook Messenger, WhatsApp, voice, and website chat in one shared inbox. With a 1.75M investment from Peak Capital, we are strengthening our position in the Netherlands and accelerating our rapid growth in Europe.

We pride ourself in building software that helps our clients give their customers a great customer experience. Our Customer Happiness Agents are our software experts, helping our clients, speaking from experience. Are you the service oriented, tech savvy, multitasker we are looking for?

Hoe ziet je dag eruit
  • You are the go to person for clients about enquiries on our product, anything from simple questions to complex technical setups as well as onboarding new customers;
  • You'll manage all customer communication channels, naturally by using our software;
  • If you find anything that can be improved in our communication, you share that with your team;
  • You continuously look for ways to automate our communication and how to work efficiently.
Wat verwachten wij van jou
  • Excellent communication skills with a service oriented attitude and a drive to give our clients the best customer experience;
  • Minimum of Bachelor (BBA) education;
  • 1 year work experience in a similar role in a high velocity environment;
  • Near native level English + Dutch, and another European language would be a plus.
Wat bieden wij jou
  • A competitive salary based on your experience;
  • NS business card of reimbursed travel expenses;
  • Macbook + 4K screen & your own desk + noise-canceling headset + whatever you need to get the job done;
  • The opportunity to join a team in a fast-growing, venture-backed SaaS scale-up;
  • A daily well-prepared lunch;
  • Employment: full-time;
  • 25 days off per year.

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Waarom Trengo

Trengo is al 4 jaar bootstrapped keihard aan de weg aan het timmeren om vanuit Nederland een grote internationale speler te worden. Door de behoefte om te groeien ontstaan er de komende tijd flinke (internationale door-)groeimogelijkheden en zullen wij samen met jou kijken welke (toekomstige) functie je het liefste vervult.

Andere redenen om voor ons te kiezen

  • A young and energetic team with fun colleagues;
  • A challenging and informal workplace;
  • Working with an on the job learning process;
  • Enjoy a fantastic and brand new location in Utrecht, near the beautiful Wilhelminapark.
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Maak kennis met je collega's

Ontmoet een kleine selectie van de geweldige mensen die bouwen aan ‘s werelds beste inbox.
  • Lennart at Trengo
  • Alexander at Trengo
  • Marije at Trengo
  • Ab / Abderrahman at Trengo
  • Max at Trengo
  • Igo at Trengo

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The Hapiness team