Packages

Functionalities

Choose the functionalities and channels

 
Basis€ 25 p/m 1 user
Normal€ 65 p/m 5 users
Corporate€ 145 p/m 5 users

General
Basis
Normal
Corporate
Ticketingsystem
Unlimited website-widgets
iOS & Android app
Software (API) integration
Extended statistics
Monthly cancellation


Ticket management
Basis
Normal
Corporate
Multi-company & multi-brand inbox
Add multiple channels
Tickets labels
Tickets filters
Tickets assign to
Tickets e-mailen
Tickets combine
Ticket notes (private)
Ticket printing
Ticket export
Ticket velden (prive)
Contactvelden (CRM)
Auto replies
Quick replies per channel
Insert dynamic name
Inbox-notifications from tickets
Email-notifications from tickets
Browser-notifications from tickets
Search
Unlimited media


Team & user management
Basis
Normal
Corporate
Add users
Assign user to teams
Assign teams to channels
Assign tickets to teams New
Assign tickets to users
Account levels


Website widget
Basis
Normal
Corporate
Multi-language
Multi-channel
Personalizable color
Personalizable texts
Personalizable channels
Default tab selection
Show widget left or right
Emailforms
Variable Fields Form
Preview widget


Chat
Basis
Normal
Corporate
Live chat channels
Variable greetings
Greeting time
Variable forms (pre-chat)
Instant chat (without form)
Online visitor URL
Personal agent
Online visitor IP
Supports images
Supports videos
Supports documents


Messaging
Basis
Normal
Corporate
Facebook Messenger channels
Twitter channels
Telegram channels
Out-of-office reactions
Supports locations
Supports images
Supports voice-messages


Email
Basis
Normal
Corporate
E-mail channels
E-mail confirmation
Dynamic signature
Logo in signature
Dynamic name sender
Receive/send media
Different subject = new ticket
Domain management
Adjustable font


Voice
Basis
Normal
Corporate
Voice channels
Local numbers
International numbers
Number transportation
Show Caller-ID
Online/offline status
Internal calls Soon
Recording calls
Replay calls
Pass call to agent
Pass call external New
Record/upload intro
Record/upload voicemail
Determinin waiting time voicemail
Determining max waiters in queue
Selection menu Soon
Call insights


Help Center
Basis
Normal
Corporate
Manage categories
Manage sectors
Manage articles
User friendly editor
Multi-language
Manage URL
Google Analytics
Article rating
Highlight articlesn
Custom CSS
Custom Javascript
Search engine index option
Intranet (password) option
Manage colors and logo


Security
Basis
Normal
Corporate
SSL encryption
Min. 8 characters password


Statistics
Basis
Normal
Corporate
Advanced statistics
Show desired periods
Show desired channels
Show desired users
Show desired labels
New tickets Charts
Closed tickets Charts
Response and completion time Charts
Exporteer ticket-info & results


Apps
Basis
Normal
Corporate
Web app (HTML5)
iOS app
Android app
Windows app
Mac app