Future-proof plans for scalable growth
Unlock smarter conversations, happier customers, and a more efficient team
Monthly
Annually
Save 20%
€ EUR
$ USD
£ GBP
Boost
€
299
/month
Unify your inbox and automate the basics
Ideal for small teams to centralise communications across channels and implement automation and AI.
10 users included
6,000 conversations/year
Pro
MOST POPULAR
€
499
/month
AI, advanced security and integrations.
For larger teams, offering collaboration with enhanced security, automation, and integrations.
20 users included
18,000 conversations/year
Enterprise
Custom
Tailored solutions for more complex needs
For teams requiring customised solutions, integrations, advanced security, and dedicated support.
Custom users included
Custom conversations/year
Boost
€
349
/month
Unify your inbox and automate the basics
Ideal for small teams to centralise communications across channels and implement automation and AI.
10 users included
500 conversations/month
Pro
MOST POPULAR
€
599
/month
AI, advanced security and integrations.
For larger teams, offering collaboration with enhanced security, automation, and integrations.
20 users included
1,500 conversations/month
Enterprise
Custom
Tailored solutions for more complex needs
For teams requiring customised solutions, integrations, advanced security, and dedicated support.
Custom users included
Custom conversations/month
*AI Journeys is currently in a Beta phase. Final pricing and packaging may look different once the feature is publicly available.*
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Key features
Boost
€299
/month
Pro
Popular
Most popular
€499
/month
Enterprise
Custom
Boost
€349
/month
Pro
Popular
Most popular
€599
/month
Enterprise
Custom
Conversations
A Conversation is any inbound reply or outbound message with a customer that occurs within a 7-day window. Any messages outside that window start a new conversation.
6,000/year
500/month
18,000/year
1,500/month
Custom
Users
10
20
Custom
Unified inbox
Handle email, WhatsApp, Instagram, Facebook, and more from one shared inbox.
WhatsApp Business API
Official WhatsApp integration to send and receive customer messages through WhatsApp.
AI Agent (HelpMate)
Trengo's AI assistant suggests and sends responses automatically.
AI Journeys
Automate conversations and workflows across multiple steps and channels.
Broadcasting
Send proactive campaigns via messaging platforms.
Add-on
Add-on
Add-on
Website widget
Widget embedded on your website for easy chat access.
Support
Trengo support is here to help whatever the plan
Email + messaging
+ Phone support
+ Success manager
Dedicated success manager
Assigned Trengo expert to help with onboarding and adoption.
Not available
Not available
Success Manager
Voice calling (telephone)
Make and receive phone calls from within Trengo.
Add-on
Add-on
Full integration
Collaboration
User management
Add team members who respond to conversations.
Add-on
Add-on
Add-on
Assign & forward conversations
Route messages to the right agent or external tool.
Role-based permissions
Assign access levels like admin or agent.
Conversation Labels
Organize conversations using internal tags.
@Mentions & internal comments
Collaborate internally within the thread.
Management
Custom fields
Add custom fields to contacts/conversations.
Conversation outcomes
Mark outcomes like 'resolved' or 'escalated'.
Contact profiles
Store customer information for personalized support.
Contact groups
Segment customers into groups for filtering or targeting.
Views
Saved filters for inbox views based on tags, teams, etc.
AI & Automation
Website widget
Widget embedded on your website for easy chat access.
Auto replies
Automatically respond to incoming messages.
Quick replies
Reuse prewritten responses for FAQs.
Third-party AI Actions
Trigger external APIs from AI flows.
Not supported
API actions available
API actions available
AI Agent (HelpMate)
Trengo's AI assistant suggests and sends responses automatically.
AI Journeys
Automate conversations and workflows across multiple steps and channels.
Security
Two-Factor Authentication (2FA)
Secure login with a verification code.
Available
Available
Available
Mandatory 2FA for all users
Force all users to use 2FA.
Not available
Optional
Optional
SSO (Single Sign-On)
Enable login via corporate identity systems.
Not supported
Full SSO
Full SSO
Channels & Customisation
Custom channel integrations
Add unsupported channels via custom setup.
Not supported
Developer access
Full access + support
Custom user permissions
Define roles like 'viewer', 'editor', etc.
Custom domain for Help Centre
Use your own domain instead of help.trengo.com.
Custom integrations
Build custom workflows with internal tools.
Not supported
Via APIs
Custom-built integrations
WhatsApp Business API
Official WhatsApp integration to send and receive customer messages through WhatsApp.
Marketing & Automation
WhatsApp Business API
Official WhatsApp integration to send and receive customer messages through WhatsApp.
Broadcasting
Send proactive campaigns via messaging platforms.
Add-on
Add-on
Add-on
Support
Support via email
Reach Trengo support by email during business hours.
Support via messaging
Message Trengo support
Live chat support
Get help instantly through live chat with the Trengo team.
Not available
Phone support
Call Trengo support directly for urgent or complex issues.
Not available
Dedicated success manager
Assigned Trengo expert to help with onboarding and adoption.
Not available
Not available
Personalised onboarding
Tailored onboarding support when your team joins Trengo.
Reporting
Agent performance
The Agent Performance report is your tool for evaluating and improving your team's performance
AI Reporting
Understand how your AI agents are solving questions
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Scale affordably as you grow with Trengo
Scale your conversations and users to fit your needs best!
Add-ons
Monthly
Yearly
Save 20%
Conversations
A Conversation is any inbound reply or outbound message with a customer that occurs within a 7-day window. Any messages outside that window start a new conversation.
€18 for 100 conversations
€15 for 100 conversations
Conversations with an AI surcharge
€0.30 per conversation
€0.25 per conversation
Users
€30 per user on Boost
€50 per user on Pro
€50 per user on Pro
€25 per user on Boost
€40 per user on Pro
€40 per user on Pro
WhatsApp, Voice & SMS Pricing
First 1,000 WhatsApp service conversations per month
A Conversation is any inbound reply or outbound message with a customer that occurs within a 7-day window. Any messages outside that window start a new conversation.
Free
Additional WhatsApp, Voice, and SMS with an AI surcharge
A Conversation is any inbound reply or outbound message with a customer that occurs within a 7-day window. Any messages outside that window start a new conversation.
Charges apply per usage.
Conversations will be charged according to WhatsApp's pricing, check their page for the current rate. Voice and SMS usage will be charged based on their respective rates.
Conversations will be charged according to WhatsApp's pricing, check their page for the current rate. Voice and SMS usage will be charged based on their respective rates.
Find the answers here
Frequently asked questions
What is an omnichannel inbox?
An omnichannel inbox is a unified platform that centralised customer interactions from various channels—such as email, social media, live chat, and SMS—into a single interface, enabling efficient and consistent communication.
Which channels can I connect to Trengo’s omnichannel inbox?
Trengo's omnichannel customer solution supports integration with multiple communication channels, including email, WhatsApp, Facebook Messenger, Instagram Direct Messages, live chat, SMS, and more.
How many users can work in Trengo’s inbox at one time?
Trengo's plans accommodate varying team sizes. The 'Essentials' plan supports up to 10 users, while the 'Boost' and 'Pro' plans offer scalability for larger teams, allowing unlimited additional users at an extra cost per user.
What are the main features of an omnichannel inbox?
Key features of Trengo's omnichannel for customer service include:
- Unified inbox: centralise all communication channels and customer info
- Team collaboration: features like internal tagging and notes will help you confer with colleagues and answer faster
- AI and automation: keep the inbox organised by setting up automated workflows, tag and label conversations. Plus use AI to translate, summarise and help answer conversations. Bonus: use the AI assistant and add AI Journeys to your channels to handle FAQs from A-Z (before they even land the inbox).
- Comprehensive analytics and reporting: check your dashboard to keep track of important customer communication metrics.
- Integrations: integrate your inbox to your systems. That way you’ll have all critical info centralised, and you’ll be able to answer customers faster and better.
What are the benefits of using an omnichannel inbox (or combined inbox)?
Benefits include:
- Seamless customer experiences: because your team is on top of it, has all the info they need and can reach out proactively.
- Faster response times: with info and channels centralised plus AI your team will be able to answer fast.
- Improved team collaboration: your team can easily collaborate and work from the same inbox and insights no matter their location or the time zone.
- Valuable insights from unified analytics: you’ll have insight into customer conversations. Where to pivot and where to spot sales opportunities.
How can I customise the omnichannel inbox to my team’s needs?
Trengo allows customisation through:
- Configurable workflows and automation
- Personalised branding options
- Custom fields and tags
- Integration with tools your team already uses
What is a conversation in Trengo?
In Trengo, a conversation is defined as an outbound message initiated from the platform, either as the first contact with a customer or as a reply to an inbound message. Each conversation is confined to a 7-day window; if communication with the same customer continues beyond this period, it counts as a new conversation.
For more detailed information, please visit Trengo's Help Center.
For more detailed information, please visit Trengo's Help Center.
Language
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