Trengo has made the messaging composer, used to communicate with clients and colleagues, even better with a brand-new look and feel.
Messaging with clients and colleagues in Trengo has become seamless, safer and distinctive to differentiate internal or external message.
Security for the Entire Team: Two-Factor Authentication (2FA): We know that security is always a priority for businesses. From now on, admin roles are able to set up Mandatory (2FA) in the Enterprise plans. So, your entire team will have an additional layer of security when accessing your Trengo account. 🔐 Enable mandatory two-factor authentication
Make your WhatsApp messages look even more professional and polished by personalising your template headers and footers. They're like the cherry on top of your message 🍒 Quickly identify your business, provide useful info like contact details or titles, and more. Get started here
What do you get when you combine powerful marketing automation technology with one of the world’s select few WhatsApp Business Solution Providers? Answer: An opportunity to reach TWO BILLION new and existing customers on WhatsApp. Integrate Klaviyo and Trengo to send the right information to your customer base at the right moment - on WhatsApp. Informing customers with WhatsApp notification when their order is dispatched? We’ve got you. Sending them a personalised message for when the next sale is happening? Not a problem. Increase marketing and sales conversion rates by combining the best of marketing automation and WhatsApp now.
(Will be released on the 6th of February, 2023)
You will see new user roles in Trengo. Previously there were 4 user roles: Administrator, Supervisor, User & Light user.
At the request of many, the new user roles offer a better way to easily manage your teams. There are now 5 roles:
And the best part, the roles have configurable permissions! Here’s a peek at how detailed you can get. 👇
Curious about what default & configurable permissions they have? Check out this article
WhatsApp Broadcasting is a great way to reach a large audience quickly and cost-effectively. It allows you to send messages to people who have opted-in. Previously, there was a daily limit of 800 templates, but now there are no limits. Depending on usage, your daily messaging limit can vary, and even reach up to 100K templates or unlimited. You might think; What is my limit, and how does it work? Read Meta's documentation for more information.
We have improved the ability to send and create templates directly from a WhatsApp conversation in the Trengo inbox. 📲
Outside the 24-hour window, you can only initiate a conversation by sending a WhatsApp template. Don’t you have any templates approved yet? Create one or ask your admin to do so - in a few clicks.
We've added a second tab underneath the 🔎 search. When searching you can select between 'Last week' ,'Last month' & 'All time'.
When Workload balancing has been enabled for your team(s), every agent will have a limited number of conversations that can be assigned to them. Allowing you to easily manage the workload of your team members and making sure no one feels overwhelmed.
Your customers can now respond to your WhatsApp message in just one click. 📲 Here’s how it works: you have the ability to create a maximum of three buttons that can be used as a quick reply, saving your customers from typing an answer. Time saving, easy.
To emphasize your own inboxes even more, we moved the Create Conversation button to the bottom of the navigation bar on the left side.
We've added a brand new team page. As of now, creating teams has become a lot easier. Select the desired user or channel and voila!
But this is only the beginning! You can expect a lot more improvements to the user & team settings. We are working hard to future-proof the team page. So you can look forward to new features such as "Workload balancing" (coming soon).
Adding, editing & managing your users has improved. A brand net designs and a kick-start for many more improvements coming up. We have enriched the user overview, you can directly see in what teams they are and what user role is assigned to your users.
Adding & editing Users
User overview
We've enriched the data in your WhatsApp Broadcasting section: From now on, whenever a Broadcast message has failed, you will be able to see a fully detailed overview of who did and who did not receive the WhatsApp message.
When the broadcast has failed to send. There are a few things you can check directly yourself:
Want to learn more about WhatsApp broadcasting? click here
We have added more contrast, the navigation bar has changed from white to black. We hope you like it!
Put light against light - you have nothing. Put dark against dark - you have nothing. It's the contrast of light and dark that each give the other one meaning. -Bob Ross
It was already possible to survey your customers on their satisfaction level via email, but as from today, you can also do this via:
From now on, you can send new types of templates messages such as product recommendations, offers, or information alerts to your customers!
You can now present your customers a preview of options designed as buttons or a dropdown menu, just like this:
Our Trengo Help Center API is now accessible. 🎉
By connecting Google Analytics to Trengo, you’ll see widget events directly in Google Analytics. This allows you to see when visitors:
Learn how to get started.
Introducing new Trengo Analytics 🎉
We improved both the look and user experience of our Analytics. Besides that, we added six new reports, that'll allow you to understand your customers better improve your team's performance:
Learn more about Trengo Analytics.
WhatsApp templates are now recognized as outbound messages in your Rules.
A little bug blocked the Zapier trigger on ‘Outbound messages’. This bug has been fixed.
We just launched the ability to trigger a Help Center article directly in your Website Widget. 👏🏼
You can have specific Help Center articles open up for a certain target group or on certain pages on your website.
To set up this new widget automation, navigate to your settings >automation >widget automation and select 'open article from Help Center.
Or read this article.
A bug caused our location finder to stop working if you included symbols such as -, ' in your locations. This issue has been fixed.
With the video call pop-up, you will never miss out on any incoming Zoom calls anymore.
To keep distractions down to a minimum, you'll only see a red badge notification if you:
— were mentioned in a group chat or — if someone sends you a direct message.
Other unread messages in your group chats can be recognized by the bold highlighted font.
Instance 1: You've got unread messages in your group 'lunch'.
Instance 2: Your name has been mentioned by someone in your group 'product-testing.
