New
AI Journeys
You can now automatically forward conversations via email in Journeys, including attachments. Perfect for quickly alerting managers, teams, or partners about specific topics.
👉 Email triggers are coming soon!
You can now automatically forward conversations via email in Journeys, including attachments. Perfect for quickly alerting managers, teams, or partners about specific topics.
👉 Email triggers are coming soon!
Ventrata is a comprehensive tour and activity management platform that helps businesses streamline their operations, manage bookings, and enhance customer experiences.
With the Trengo Ventrata integration, you can:
All, based on a matching phone number (WhatsApp, Voice and SMS) and email.
We've launched 3 new Property Management Systems (PMS) in Trengo. MEWS, Apaleo and Booking Experts are now available within the platform.
With the new PMS integrations, you can:
All, based on a matching phone number (WhatsApp, Voice and SMS) and email.
Supported automatically in Trengo (no installation needed) if a Booking.com or Agoda reservation or guest message comes in:
We’ve rolled out an update that lets you drag and resize the right sidebar in the inbox giving you more control over your workspace.
Perfect for previewing longer conversations, or just making things fit the way you like. Try it out and make the space yours.
Until now, agents couldn’t see if a replied message contained images, videos, or files making it harder to understand the full context and respond effectively.
That’s changed.
What’s new:
Now you can see the full picture — literally — and act faster.
Better visibility. Faster replies. Happier agents.🥳
We’ve fixed a bug where WhatsApp messages would incorrectly autofill a contact’s email instead of their phone number, making it impossible to start new conversations.
We’ve rolled out behind-the-scenes improvements to make HelpMate smarter and more reliable, especially when pulling content from websites and managing message flow.
What’s new:
Fewer dead ends. More useful answers. A better HelpMate all around.
Imagine initiating a WhatsApp message – whether it's a WhatsApp newsletter, booking confirmation, delivery update or manual a follow-up. These customer WhatsApp replies can now all be captured in a seperate (guest/customer) Journey and won't interrupt the main Journey.
Add a new Journey, select the new WhatsApp template reply, select the channel and wished WhatsApp templates to capture all responses within 3 days after sending.
Enjoy automating ⚡️!
Previously, when a WhatsApp broadcast failed (even partially), admins were left guessing why or who was affected. Not anymore.
Now you can troubleshoot faster, improve performance, and keep your broadcasts running smoothly.