Trengo updates trengo.com

Improvement

Inbox

Now you can decide what happens when you press Enter while messaging — send your message straight away, or start a new paragraph instead.

• Pick your preferred Enter key action in your settings
• Works for messaging channels (not email or custom channels)
• Change it anytime to suit your style

A small tweak for smoother chats. Your keyboard, your way! 💪

New

Integrations

• Set up the Aircall integration right from the Aircall marketplace or within Trengo.
• All your calls—missed, inbound, and outbound—are now logged as tickets in Trengo.
• Add notes, labels, and details to each call, all in one place.
• Quick access to call recordings and voicemails via handy links.

Everything you need to manage calls, right where you work. Smoother calls, smarter teamwork.

New

AI Journeys

You can now automatically forward conversations via email in Journeys, including attachments. Perfect for quickly alerting managers, teams, or partners about specific topics.

👉 Email triggers are coming soon!

New

Integrations

Ventrata is a comprehensive tour and activity management platform that helps businesses streamline their operations, manage bookings, and enhance customer experiences.

With the Trengo Ventrata integration, you can:

• Access booking details in the agent sidebar
• Manage tour and activity reservations
• Update bookings in a few clicks

All, based on a matching phone number (WhatsApp, Voice and SMS) and email.

New

Integrations

We've launched 3 new Property Management Systems (PMS) in Trengo. MEWS, Apaleo and Booking Experts are now available within the platform.

With the new PMS integrations, you can:

• Access booking details in the agent sidebar
• Update bookings in a few clicks

All, based on a matching phone number (WhatsApp, Voice and SMS) and email.

New

Integrations

Supported automatically in Trengo (no installation needed) if a Booking.com or Agoda reservation or guest message comes in:

• Threading shattered OTA emails into one ticket We group/merge OTA emails into one email thread for a clear overview.
• Answer guest email OTA without leaving Trengo By merging all the shattered chats to one thread, you can now start replying inside of Trengo to these guest messages and even automating FAQs with our AI.
• Show the right booking info from the installed PMS to access booking details or update bookings in a few clicks.

Inbox

Improvement

We’ve rolled out an update that lets you drag and resize the right sidebar in the inbox giving you more control over your workspace.

Perfect for previewing longer conversations, or just making things fit the way you like. Try it out and make the space yours.

WhatsApp

Improvement

Until now, agents couldn’t see if a replied message contained images, videos, or files making it harder to understand the full context and respond effectively.

That’s changed.

What’s new:

• Media attachments now show directly in the conversation thread
• Clear media type icons (Image, Video, Document, etc.)
• Previews + key details: like video/audio length, number of pages, or captions

Now you can see the full picture — literally — and act faster.

Better visibility. Faster replies. Happier agents.🥳

Fix

WhatsApp

We’ve fixed a bug where WhatsApp messages would incorrectly autofill a contact’s email instead of their phone number, making it impossible to start new conversations.

• Adding an email in the ticket sidebar no longer overrides the phone number
• WhatsApp templates now correctly use the phone number for contact

Improvement

AI HelpMate

We’ve rolled out behind-the-scenes improvements to make HelpMate smarter and more reliable, especially when pulling content from websites and managing message flow.

What’s new:

• Better website scraping: A fix now lets HelpMate extract content from more sites, so it can answer more questions, more accurately.
• Stronger messaging stability: Resolved rare conditions mean fewer glitches and a smoother response experience.

Fewer dead ends. More useful answers. A better HelpMate all around.