The message templates that’ll delight your customers

A great first impression, 24/7 support, generating leads... these templates will add value to your customer journey. Pick and choose from this library, implement and deliver delight with every conversation.
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Copy

"Hi [NAME],

It’s been a while since you last changed [SERVICE]. But you can feel it in the air. It’s time again.

So come over for [SERVICE] again, our team will be very happy to help.

Let me know if I can book an appointment for you, we still have availability this week!

Team [BUSINESS]"

Follow up
Repeat visit/purchase
Close
Follow up
Repeat visit/purchase

Why this works

This template show your customer journey is tailored to personal interests. This will increase engagement.

Begin the conversation

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Copy

"Hi [NAME],



It’s been a while since your last visit.



But we’ve got something special just for you!

Dive in with a [DISCOUNT] on your next purchase.

Best,



Team [BUSINESS]"

Follow up
Discount for repeat purchase
Close
Follow up
Discount for repeat purchase

Why this works

Use this template to show you care beyond the purchase. Learn from the feedback and adjust your customer journey.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
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Copy

“Hi [NAME],



Thank you for using [PRODUCT/SERVICE]!



How did we do? Share your thoughts in our quick survey and get 10% off your next purchase.

Thanks.



Team [BUSINESS]"

Follow up
Review request
Close
Follow up
Review request

Why this works

Use this template to show you care beyond the purchase. Learn from the feedback and adjust your customer journey.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],



Thanks for choosing [BUSINESS].



After your recent chat with our crew, we're super curious... did we get an A+?

Tap the button below and let us know. We're all ears!

Best,



Team [BUSINESS]"

Follow up
Rating request
Close
Follow up
Rating request

Why this works

Use this template to show you care beyond the purchase. Learn from the feedback and adjust your customer journey.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],

We’ve got just the thing for you! Remember when you purchased [PRODUCT/SERVICE]?

Well this time you can enjoy it even more, because you can buy it with [DISCOUNT].

Enjoy!

Best,

Team [BUSINESS]"

Send promotions
Discount
Close
Send promotions
Discount

Why this works

This template show your customer journey is tailored to personal interests. This will increase engagement.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],

Because you’re one of our most loyal customers, we’d like to give you a head start to our sale.

Use this [LINK] for the early bird access. And book an appointment before anyone else.

Enjoy!

Best,

Team [BUSINESS]"

Send promotions
Access pre-sale
Close
Send promotions
Access pre-sale

Why this works

This template show your customer journey is tailored. This will increase engagement and your loyal customer base.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],

Happy Valentine's Day!

To celebrate this special day, we're offering a 10%discount on [PRODUCT/SERVICE].

The code is: [DISCOUNT].

Lots of love,

Team [BUSINESS]"

Send promotions
Holiday discount
Close
Send promotions
Holiday discount

Why this works

Use this template on customer favourite channels (like WhatsApp). That way you reach your audience in a personalised way.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],

Welcome to [BUSINESS]. We have a special [DISCOUNT] on all [PRODUCT/SERVICE] for our new customers.

Would you like to get yours now? Get it here: [LINK].

Best,

Team [BUSINESS]"

Send promotions
New customer discount
Close
Send promotions
New customer discount

Why this works

Use this template on customer favourite channels (like WhatsApp). That way you reach your audience in a personalised way.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
Copy

“Hi [NAME],

We noticed your interest in [PRODUCT/SERVICE].

Because you like it so much, we’d like to give you [DISCOUNT].

Don’t wait too long! The discount is valid until [DATE].

Have a nice day!

Best,

Team [BUSINESS]"

Send promotions
Repeat purchase discount
Close
Send promotions
Repeat purchase discount

Why this works

This template show your customer journey is tailored to personal interest. This will increase engagement.

Begin the conversation

Use this template straight away. Log in to Trengo or request a demo.
Learn more about templates.
Book a demo
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The templates are just the beginning

Turn service providers into engagement experts

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Your tools affect the end-customer experience. So make sure you have the right customer engagement platform that fits your business.
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AI and automation allow teams to showcase service delivery expertise. Lean on auto-workflows for collaboration, and AI to help craft the best possible answers.
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