AI Journeys
Design the best conversations, with our no-code AI builder
Leverage the latest AI technology and put AI agents to work. Create ideal customer journeys and workflows to offer the best experiences.
Meta Business Partner
Official business partner
4.3 G2 score
Used by 15.000+ people worldwide!
70%
increase in lead generation
Bas World used AI agents to automate lead capture and set up self service flows.
100%
increase in team efficiency
Surfawhile created AI Journeys so teams can work efficiently across 14 channels.
Build ideal customer journeys. Always stay in control of AI
24/7 support, powered by AI Journeys
Give your customers immediate and personalised answers on any channel, at any time, in 70+ languages — even when you’re offline.
Reach out proactively, via high-engaging channels like WhatsApp
Use your current systems to trigger WhatsApp messages. From a booking follow up to checking in on order updates, leverage timing and popular channels to be there when it matters.
AI works on every communication channel we support
Decreasing first response time, decreasing the average resolve time and increasing customer happiness by providing fast but quality service.
Route conversations to the right person
Based on your preferred knowledge base and tone of voice, AI Journeys will provide relevant answers. For complex queries, it will route conversations to the right teammate for review or response. You are always in control!
Work with AI labels, create instant insights
Automate conversation tagging with AI. Identify sales leads, support requests, and customer sentiment in an instant trigger actions, streamline workflows, and turn every interaction into data-driven insights, no manual work needed.
Unlock AI Journeys with...
AI labeling · Let AI research every conversation and add the right topics so you know where to improve.
Reporting & analytics · Understand how your human- and AI agents are solving incoming questions.
AI Summarisations · Less reading! Ongoing conversations can be easily summarised
"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo."
What our customers say about Trengo
'The automation saves a lot of time because it asks customers simple but necessary questions in advance. This way, we have a lot of information before we get in contact. This helps us to offer better service.'
Employee from
BAS World
'The integrations that we have with our CRM allows us to see everything. Plus, since we use Trengo, we can automatically assign the tickets to the right team.
This helps us a lot as our main goal is to reply as quick as possible.'
Twan Geert van Kessel
Solar Concept
'What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!'
Maybelline O.
Customer Experience Manager
'With Trengo’s multichannel inbox, the team no longer juggles different tabs. All inboxes are now neatly consolidated into one place. Plus, the managers use labels to track response metrics in their dashboards and actively spot opportunities for improvements.'
Arno Clarks
Motorparts
Take control over conversations, leverage AI the right way
See how Trengo AI can supercharge your customer engagement.
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