RESPOND.IO ALTERNATIVE

Trengo, a full funnel Respond.io alternative

This respond.io alternative conversations-based platform combines all customers’ favourite channels and the automation you need to maximise them. Unlike Respond.io, we value for money.
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3,000+ SMBs use Trengo daily
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Why Trengo is the right Respond.io alternative

OMNICHANNEL

WhatsApp Business Solution Provider from the start

Trengo has always been an omnichannel platform. That means we’re experts in customer favourite channels like WhatsApp Business API.
Keep the conversation going, from WhatsApp to Facebook, SMS and email your customers expect a seamless customer journey.
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INTEGRATIONS

Simple set up

Enjoy a wide array of straight-forward API integrations with your favourite CRMs and e-commerce tools. Plus, take advantage of our WhatsApp Business Service Provider status and get more reliable and secure service on a core channel.
Trengo customers don’t work with subpar integrations or time-consuming additional verifications like Respond.io customers.
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AI and AUTOMATION

Time-saving functionalities and automation

With automated workflows and personalised chatbots, Trengo customers enjoy real time-savers so their team can focus making the most out of every conversation.
From personalisation to answering FAQs, AI and automation can help your team increase engagement along the entire customer journey.
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What’s possible with Trengo

See what you’re missing out on when using Respond.io

Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can make every conversation count.

Trengo

Respond.io

Omnichannel conversation
Conversation history
Customer profiles in chat
User permissions

Channels

Email
Voice
third-party app
SMS
third-party app
Instagram
third-party app
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Facebook
third-party app
Twitter
WhatsApp
third-party app
WhatsApp broadcasting

Automation

Live Chat Lead Gen
Bot automation
limited
Labels
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies

Self-service & Support

Help Center
Self-service
Complete onboarding
at extra cost
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What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

Company ·
Bomenbezorgd
Liset Schiphorst
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