Cut down on the time-consuming tasks
Planning and rescheduling can be made easier. Build a chatbot to handle initial conversations and service customers directly, saving time on answering FAQs.
Your team can @tag colleagues for speedy consultations and rely on automated workflows to directly assign critical conversations, internally and externally.
Simplify the quote-to-purchase journey
Quoting isn’t always simple, but the conversation around your next purchase doesn’t have to be complex.
Flag and prioritise all purchase conversations, no matter the channel. Plus, decrease inaccuracies by providing your team with the right context of having customer profiles right next to conversations.
Manage expectations at speed
Meet expectations and every urgent conversation with a quick response. Automated chat- and flowbots can offer 24/7 support and self-service flows that’ll lead your customers directly to answers, not your inbox. Deliver on what you promise while collecting the reviews you’ve earned.