Energy & utilities
Shine a light on customer happiness
Meaningful conversations. At the right time. On the right channel. Trengo makes your customer experience shine by automating transactional and repetitive conversations, so you can focus on building customer relationships
Official WhatsApp Business Partner trusted by businesses worldwide
See for yourself how Trengo will help you build better customer relationships
Create client trust
Get a shared view of all customer communication to troubleshoot and answer customers faster
Streamline service processes
Boost efficiency by automating purchases and installation requests and centralising all client communication
Optimise your operations
Gather insights and feedback that will make your customer engagement and service offerings stronger than your competitors
Don’t sacrifice quality conversations or operational efficiency
Collaborate
Work together to install trust
Even the simplest services take a lot to make it come together: an appointment with the customer, planning with the engineer, a reschedule and the maintenance follow-up. Do it all in Trengo
Organize and automate
Prioritise your most urgent requests
Customers contact you when their patience has already run low. Get the most pressing conversations to the right person with automated workflows
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Data intelligence
Refine your services and strategy
Let the data do the talking. Gain insights into where your team is excelling and where they’re dropping the ball in communication or providing services, so you can ensure happy customers
Level up your services
Scale your customer engagement with AI and automation
Make customer engagement the cornerstone of your customer retention by using conversations to drive create meaningful moments. Build strong customer relationships by freeing up your team from repetitive conversations. With Trengo, you can automate responding to up to 50% of your incoming FAQs, giving your team time back to focus on high-priority accounts
The features that make customers come back
Live chat
AI and Live chat
Add a no-code, 24/7 AI-automated or human-led live chat to your website.
Contact profiles
Contact profiles
Keep critical customer profile data directly in Trengo to make personalised conversations accessible.
Automated routing
Automated routing
Automatically route incoming leads to the right person by creating automated workflows.
Data intelligence
Data intelligence
Measure team performance and get key insights like busiest times, most active channels and more.
Multichannel inbox
Multichannel inbox
Connect email, SMS, WhatsApp, social channels and more, so all conversations are centralised.
Voice calls
Voice calls
Host and track voice calls with your customers and leads directly in Trengo.
"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."
What our customers say about Trengo
I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Employee from
BAS World
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Johann K.
Small business
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P.
Small business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
'What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!'
Maybelline O.
Customer Experience Manager
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
Verfied user
Consumer goods
It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails.
Ihab B.
Operations Manager E-Commerce
Let's meet
We can set you up with a platform designed for your team. Take one step closer to delivering more customer delight than ever before.
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