*AI Journeys is currently in a Beta phase. Final pricing and packaging may look different once the feature is publicly available.*
Conversations
Pay per conversation
A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.
Standard conversation Use the conversations included in your plan first, then purchase additional bundles of 100 conversations whenever you need.
WhatsApp, Voice & SMS Every month, the first 1,000 WhatsApp service conversations are free. Other types of conversations will be charged according to WhatsApp's pricing. Voice and SMS usage will be charged based on their respective rates.
A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.
Monthly
Yearly
Standard conversation
€18 for 100 conversations
€15 for 100 conversations
Conversation using AI HelpMate suggested or auto-replies
30 cents surcharge per conversation
25 cents surcharge per conversation
WhatsApp, Voice & SMS
Every month, the first 1,000 WhatsApp service conversations are free. Other types of conversations will be charged according to WhatsApp's pricing. Voice and SMS usage will be charged based on their respective rates.
Combine all customer conversations into a single platform
Getting started with a multi-channel inbox and access to all channels
Essentials
€99
/month
Boost
€149
/month
Pro
€249
/month
Enterprise
Contact us
Essentials
€125
/month
Boost
€185
/month
Pro
€310
/month
Enterprise
Contact us
All channels (excl. voice)
WhatsApp Business API
Voice
Add on
Add on
Add on
Adding teams
Assigning conversations
Managing roles
Labels
Forward conversations
Comments and @ tags
Website widget
Custom fields
Conversation results
User profiles
Contact groups
Views
Automatic replies
Quick replies
Flowbot
Add on
Add on
Automate your customer journeys and conversations with Trengo AI
AI HelpMate suggested replies
AI HelpMate auto-replies
AI HelpMate dashboard & impact metrics
AI Journeys conversations & routing
AI Journeys conversion and input forms*
AI Journeys funnel analytics & impact metrics*
AI Journeys dashboard & ROI metrics*
AI Journeys template library*
*AI Journeys is currently in a Beta phase. Final pricing and packaging may look different once the feature is publicly available.*
Scale your reach and put a personal touch on your communication