Pricing
Unleash meaningful customer conversations
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Monthly
Annually
Save 20%
€ EUR
$ USD
£ GBP
Essentials
The basics
€
99
5 users included
1,200 conversations/year
Combine all your customer conversations into a single platform
Plan a demo
Up to 5 additional users at €15 per user
€15
per additional 100 conversations
240 AI suggested replies
included
AI Journeys
included *
Up to 10 users
Omnichannel inbox
All communication channels (excl. Voice)
Web Widget
Trengo email support
Boost
Popular
€
149
5 users included
3,600 conversations/year
Make teamwork more efficient and optimise your customer experience
Plan a demo
Unlimited additional users at €25 per user
€15
per additional 100 conversations
600 AI suggested replies
included
AI HelpMate
available
AI Journeys
included *
Basic integrations
White labeling
Reporting
Rules and automations
Trengo messaging support
Pro
Full package
€
249
5 users included
12,000 conversations/year
Customise your platform and automate your conversations
Plan a demo
Unlimited additional users at €40 per user
Access to all integrations
€15
per additional 100 conversations
1200 AI suggested replies
included
AI HelpMate
available
AI Journeys
included *
All integrations
Workload balancing
Mandatory Two-Factor Authentication (2FA)
Trengo live chat support
Trengo phone support
Enterprise
Customise
Contact us
Custom users included
Custom conversations/year
Tailor your platform to your current and future business needs
Contact sales
Brand whitelabel
Tailored integrations
Premium support
1200 AI suggested replies
included
AI HelpMate
available
AI Journeys
included *
Custom amount of users
Omnichannel inbox
All communication channels (excl. Voice)
Web Widget
Support on any channel
Essentials
The basics
€
125
5 users included
100 conversations
Combine all your customer conversations into a single platform
Plan a demo
Up to 5 additional users at €18 per user
€18
per additional 100 conversations
20 AI suggested replies
included
AI Journeys
included *
Up to 10 users
Omnichannel inbox
All communication channels (excl. Voice)
Web Widget
Trengo email support
Boost
Popular
€
185
5 users included
300 conversations
Make teamwork more efficient and optimise your customer experience
Plan a demo
Unlimited additional users at €30 per user
€18
per additional 100 conversations
50 AI suggested replies
included
AI HelpMate
available
AI Journeys
included *
Basic integrations
White labeling
Reporting
Rules and automations
Trengo messaging support
Pro
Full package
€
310
5 users included
1,000 conversations
Customise your platform and automate your conversations
Plan a demo
Unlimited additional users at €50 per user
Access to all integrations
€18
per additional 100 conversations
100 AI suggested replies
included
AI HelpMate
available
AI Journeys
included *
All integrations
Workload balancing
Mandatory Two-Factor Authentication (2FA)
Trengo live chat support
Trengo phone support
Enterprise
Customise
Contact us
Custom users included
Custom conversations/month
Tailor your platform to your current and future business needs
Contact sales
Brand whitelabel
Tailored integrations
Premium support
100 AI suggested replies
included
AI HelpMate
available
AI Journeys
included *
Custom amount of users
Omnichannel inbox
All communication channels (excl. Voice)
Web Widget
Support on any channel
*AI Journeys is currently in a Beta phase. Final pricing and packaging may look different once the feature is publicly available.*
Conversations
Pay per conversation
A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.
Standard conversation
Use the conversations included in your plan first, then purchase additional bundles of 100 conversations whenever you need.
Use the conversations included in your plan first, then purchase additional bundles of 100 conversations whenever you need.
WhatsApp, Voice & SMS
Every month, the first 1,000 WhatsApp service conversations are free. Other types of conversations will be charged according to WhatsApp's pricing. Voice and SMS usage will be charged based on their respective rates.
Every month, the first 1,000 WhatsApp service conversations are free. Other types of conversations will be charged according to WhatsApp's pricing. Voice and SMS usage will be charged based on their respective rates.
Conversations
Pay per additional conversation
A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.
Monthly
Yearly
Conversations
€18 for 100 conversations
€15 for 100 conversations
Conversations with an AI surcharge
30 cents surcharge per conversation
25 cents surcharge per conversation
Combine all customer conversations into a single platform
Getting started with a multi-channel inbox and access to all channels
Essentials
€99
/month
Boost
€149
/month
Pro
€249
/month
Enterprise
Contact us
Essentials
€125
/month
Boost
€185
/month
Pro
€310
/month
Enterprise
Contact us
All channels (excl. voice)
WhatsApp Business API
Voice
Add on
Add on
Add on
Adding teams
Assigning conversations
Managing roles
Labels
Forward conversations
Comments and @ tags
Website widget
Custom fields
Conversation results
User profiles
Contact groups
Views
Automatic replies
Quick replies
Flowbot
Add on
Add on
Automate your customer journeys and conversations with Trengo AI
AI HelpMate suggested replies
AI HelpMate auto-replies
AI HelpMate dashboard & impact metrics
AI Journeys conversations & routing
AI Journeys conversion and input forms*
AI Journeys funnel analytics & impact metrics*
AI Journeys dashboard & ROI metrics*
AI Journeys template library*
*AI Journeys is currently in a Beta phase. Final pricing and packaging may look different once the feature is publicly available.*
Scale your reach and put a personal touch on your communication
Two-Factor Authentication
Mandatory Two-Factor Authentication
Custom channels
Extended roles and permissions
Remove Trengo branding from WhatsApp
Remove Trengo branding from email
Remove Trengo branding from Help Centre
Remove Trengo branding from Widget
Remove Trengo branding from CSAT
Custom domain to Help Centre
Getting the support you need from Trengo
24/7 knowledge base
Support via email
Support via messaging
Support via live chat
Support via phone
Dedicated customer success manager
Access to Trengo Academy
Personalised onboarding
€
€
€
€
Extend customer contact with add-ons
Want to get more out of Trengo? These add-ons will extend your customer relationships for an additional cost.
Voice
Voice Channel
Make outbound calls and pick up inbound calls with a Voice channel.
Make outbound calls and pick up inbound calls with a Voice channel.
Broadcast
Broadcast
Easily reach large groups with a targeted message.
Easily reach large groups with a targeted message.
Flowbot
Flowbot
Automate customer conversations outside open hours with the Flowbot.
Automate customer conversations outside open hours with the Flowbot.
API
API high rate limit
Setup API access and seamlessly integrate Trengo with your tools.
Setup API access and seamlessly integrate Trengo with your tools.
Data
Extra data storage
Add additional data storage to your account. The default for Boost is two years.
Add additional data storage to your account. The default for Boost is two years.
Observer
Observer role
Collaborate internally on conversations and maintain oversight into team activity.
Collaborate internally on conversations and maintain oversight into team activity.
Let’s meet
Grow your business with loyalty. Bring all of your customer contact into one, single platform to unlock delight at every step of the way.
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Get your personalised demo
Unlock customer delight on every channel
Over 3,000 teams just like yours use Trengo’s multichannel inbox. Get started today with:
- AI-powered conversations
- Automated workflows
- Instant responses and 24/7 availability
- Plug-and-play integrations
- Collaborative inbox built for teams
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