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Unleash meaningful customer conversations

14-day free trial
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No credit card required
Monthly
Annually
(Save 20%)
Essentials
Starting at
125
5
users / month
100
conversations / month
Combine all your customer conversations into a single platform
Plan a demo
Essentials, includes:
5-10
user seats
18
/ month per additional user
18
per additional 100 conversations
Up to 10 users
Omnichannel inbox
All communication channels (excl. Voice)
Web Widget
Email support
Boost
Starting at
185
5
users / month
300
conversations / month
Make teamwork more efficient and optimise your customer experience
Plan a demo
Most popular
Essentials, plus:
user seats
30
/ month per additional user
18
per additional 100 conversations
Customiseable user roles
Basic integrations
Reporting
White labelling
Rules and automations
Messaging support
Pro
Starting at
310
5
users / month
1,000
conversations / month
Customise your platform and automate your conversations
Plan a demo
Boost, plus:
50
/ month per additional user
18
per additional 100 conversations
All integrations
Workload balancing
Two-Factor Authentication
Live chat and phone support
Essentials
Starting at
99
5
users / month
1,200
conversations / year
Combine all your customer conversations into a single platform
Plan a demo
Essentials, includes:
5-10
user seats
15
/ month per additional user
15
per additional 100 conversations
Up to 10 users
Omnichannel inbox
All communication channels (excl. Voice)
Web Widget
Email support
Boost
Starting at
149
5
users / month
3,600
conversations / year
Make teamwork more efficient and optimise your customer experience
Plan a demo
Most popular
Essentials, plus:
user seats
25
/ month per additional user
15
per additional 100 conversations
Customiseable user roles
Basic integrations
White labelling
Reporting
Rules and automations
Messaging support
Pro
Starting at
249
5
users / month
12,000
conversations / year
Customise your platform and automate your conversations
Plan a demo
Boost, plus:
40
/ month per additional user
15
per additional 100 conversations
All integrations
Workload balancing
Two-Factor Authentication
Live chat and phone support
Conversations
Pay per conversation

A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.

Standard conversation

€15 per 100 additional conversations on a yearly plan, €18 on a monthly plan. Free conversations will always be used first. Find out more about how conversations work here.

WhatsApp, voice, and SMS

Every month, the first 1,000 inbound conversations with WhatsApp are free. Additional conversations will be charged according to WhatsApp’s pricing. Voice and SMS use local rates. Check out which rates apply to you.

Essentials
125
per month
Boost
185
per month
Pro
310
per month
Essentials
99
per month
Boost
149
per month
Pro
249
per month

Launch your multi-channel customer engagement strategy

All channels (excl. voice)
WhatsApp Business
Voice
Add-on
Add-on
Add-on
Adding teams
Assigning conversations
Managing roles
Labels
Forward conversations
Comments and @ tags
Website Widget
Custom fields
Conversation results
User profiles
Contact groups
Views
Automatic replies
Quick replies

Scale your reach and put a personal touch on your communication

Two-Factor Authentication
Mandatory Two-Factor Authentication
Custom channels
Extended roles and permissions
Remove Trengo branding from WhatsApp
Remove Trengo branding from email
Remove Trengo branding from Help Centre
Remove Trengo branding from Widget
Remove Trengo branding from CSAT
Custom domain to Help Centre

Getting the support you need from Trengo

24/7 knowledge base
Support via email
Support via messaging
Support via live chat
Support via phone
Dedicated customer success manager
Access to Trengo Academy
Personalised onboarding



Extend customer contact with add-ons

These paid add-ons will extend your customer relationships. Speak with sales to add any of these to your plan.

Voice channel

Make outbound calls and pick up inbound calls with a voice channel.

Broadcast

Easily initiate conversations or share information with large groups of customers and leads.

Flowbot

Automate customer conversations in and outside conversation hours with the Flowbot.

API high rate limit

Setup API access and seamlessly integrate Trengo with your business applications.

Extra data storage

Add additional data storage to your account. The default for Boost is two years.

Observer role

Collaborate internally on conversations and maintain oversight into team activity.

Trusted by 3,000+ customers worldwide

What our customers say about Trengo

Ihab b.
Small-Business

It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section

Jeffrey d.
Group Director

Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.

Johann K.
Small-Business

You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.

Julian P
Small-Business

I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...

Martijn V.
Operations Manager E-Commerce

One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.

Maybelline O.
Customer Experience Manager

What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!

Stefano G.

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.

Ulf S.
CINO

Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.

Verified User
Consumer Goods

It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...

Verified User
Consumer Goods

It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...

Ulf S.
CINO

Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.

Stefano G.

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.

Maybelline O.
Customer Experience Manager

What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!

Martijn V.
Operations Manager E-Commerce

One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.

Julian P
Small-Business

I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...

Johann K.
Small-Business

You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.

Jeffrey d.
Group Director

Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.

Ihab b.
Small-Business

It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section

FAQ

Frequently asked questions

Transparent about our services. Great for everyone.

How can I get a verified WhatsApp Business account?
How do I set up my WhatsApp Business profile?
Still have unanswered questions?
FAQ

Frequently asked questions

Everything you need to know about our services.

Users
Does Trengo require a minimum number of users (agents)?

All plans come with five users, but you do not have to use all five seats. If you would like more users at any time, you may purchase these as an add-on. Only the Essentials plan has a limitation of a maximum of 10 users.

General
What happens if I run over my committed monthly conversation volume?

If you exceed your committed usage, an over-usage charge is applied. Trengo will notify you before you exceed the limit. Once you have reached this limit, an extra 10% of your total conversations will automatically be added to your current subscription and future billing cycles⁠.⁠ You will be charged the regular pricing of these additional conversations plus a 20% overage fee⁠ if you do not increase your volume commitment on time.

What is the definition of a conversation?

A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation. A conversation lasts seven days and once the seven days are over, it will be counted as two conversations.

Who is Trengo suitable for?

Trengo is suitable for small and medium businesses in the consumer service sector that aim to engage in meaningful conversations and deliver customer delight on a daily basis.

Features
What are channels?

Channels are communication channels like email, Facebook, WhatsApp, live chat, and more. You can add unlimited channels per package. Voice channels must be purchased as an add-on.

What is the Trengo team inbox?

The Trengo team inbox is an omnichannel inbox that consolidates multiple customer communication channels, including email, live chat, WhatsApp, and social media platforms, into one inbox. This integration enables the team to assign and label questions more efficiently, facilitating quicker responses to customer queries with automation.

Payment
How do you deduct provider and carrier costs?

We ask you to pre-commit third party costs for your commitment period. All transactions like WhatsApp, SMS, VOIP will be deducted from this amount. The commitment will be reset at the end of the commitment period. We charge 10% on top of carrier costs to cover the processing costs, currency conversion, and roundings.

What is the cancellation period?

Plans can be cancelled at any time and the cancellation will be processed at the end of your set contract term. After cancelling a plan, the plan can still be used for the remainder of the time until your initial renew date.

What is the contract term?

The default term is one month with monthly billing. If you opt for a one-year commitment with yearly billing you may be eligible for a discount of up to 20%. This discount would extend to your plan and any add-ons.

Are you an exisiting Trengo customer?

With questions regarding pricing and plans, please contact Support.

Contact Support

Ready to switch?

Great conversations are the first step in building meaningful customer relationships. With Trengo, you’ll be sure to start bringing customer delight to every interaction.