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Monthly
Annually
Grow
20
per user/month
Starting at €80/month with a minimum of 5 users
Try for free
Unlimited Messages
contacts
180
days archive
5
users
5
communication channels
Team inbox
Live chat
Flowbots (Add-on)
Most popular
Scale
33
per user/month
Starting at €165/month with a minimum of 5 users
Try for free
Grow, plus:
contacts
days archive
5 - 100
users
50
communication channels
The amount of communication channels that can be added. (WhatsApp, Website chat, FB Messenger, Instagram, Voice, SMS, WeChat, E-mail or Help CenteR)
Team Chat
Free
Group- and private 1-on-1 conversations with team mates without additional costs
WhatsApp
free
Chatbots
CSAT
Measure customer satisfaction via any channel
Statistics + API
Enterprise
45
per user/month
Starting at €225/month with a minimum of 5 users
Contact sales
Scale, plus:
5 - ∞
users
communication channels
WhatsApp Broadcasting
Workload balancing
No restrictions
IVR menus
Mandatory 2FA
Grow
16
per user/month (Save 20%)
Starting at €80/month with a minimum of 5 users
Try for free
Unlimited Messages
contacts
180
days archive
5
users
5
communication channels
Team inbox
Live chat
Flowbots (Add-on)
Scale
27
per user/month (Save 18%)
Starting at €135/month with a minimum of 5 users
Try for free
Most popular
Grow, plus:
contacts
days archive
5 - 100
users
50
communication channels
The amount of communication channels that can be added. (WhatsApp, Website chat, FB Messenger, Instagram, Voice, SMS, WeChat, E-mail or Help CenteR)
Team Chat
free
Group- and private 1-on-1 conversations with team mates without additional costs
WhatsApp
free
Chatbots
CSAT
Measure customer satisfaction via any channel
Statistics + API
Enterprise
38
per user/month (Save 15%)
Starting at €190/month with a minimum of 5 users
Contact sales
Scale, plus:
5 - ∞
users
communication channels
WhatsApp Broadcasting
Workload balancing
No restrictions
IVR menus
Mandatory 2FA
Grow
20
per user/month
Scale
33
per user/month
Enterprise
45
per user/month
Grow
16
per user/month
Scale
27
per user/month
Enterprise
38
per user/month
Pricing
Number of Users
5
5 - 100
5 - ∞
Pay annually (per user per month)
16
27
38
Pay annually and save
20%
18%
15%
Monthly paying (per user per month)
20
33
45
Trengo core
Team Chat
WhatsApp Broadcasting
Team inbox
Forward conversations
Conversation logging
Website widget
Apps
Collaborate with users
Help center
Tag users
Notes & @tags
Mark conversations as spam
Internal chat
Business hours
Team & user management
Workload balancing
Number of users
Max 5
Max 100
Add users
Add users to teams
Assign channels to teams
Assign conversations to teams
Assign conversations to users
Manage roles
Conversation management
Contacten
Merge conversations
Labels (folders)
Custom fields
Profiles
Contact groups
Ticket results
Quick replies
Bulk actions
Archive
180
No restrictions
Channel management
Number of channels
5
50
Email channel
WhatsApp
Add-on
Add-on
Chat channel
Voice channel
Instagram channel
Google Business Messages channel
SMS channel
Help Center channel
Facebook channel
Telegram channel
WeChat channel
Custom channel
Email channel
Multiple email addresses
Send inbound / outbound
Confirmation of receipt
Dynamic name as sender
Dynamic name in signature
Logo in signature
Dynamic photo in signature
New conversation with different subject
Receive / send media
Auto replies
Email themes
Mail from own domain
Remove branding
Chat channel
Multiple chat channels
Media, videos and documents
Show live url visitor
Show visitor path above messages
Show IP online vistors
Show photo's from users
Show available users
Chat 24/7 online
Instant chat (without form)
Manageable contact form
Manageable chat form
Dynamic Greetings
Greeting time
Voice channel
Multiple voice channels
Incoming / outgoing calls
Internal calling (soon)
Add local numbers (from our list)
National numbers (from our list)
International numbers (from our list)
Show Caller-ID
Online/offline status users
Record calls (optional)
Listen back to voice calls
Transfer call to mobile
Transfer call to team
Transfer call to user
Transfer call to external number
Upload own greetings
Verify and use a different Caller-ID
IVR menus
Port external number to Trengo
€15
€15
€15
Help Center channel
Multiple Help Centers
Unlimited categories
Unlimited sections
Unlimited articles
Multi-language
Embed Google Analytics
Review articles
Highlight articles
Indexable for search engines
Insert own code in the head
Overrule CSS code
Manageable theme color
Logo upload
Own (sub)domain
Convert to intranet (password protected)
SMS channel
Multiple SMS channels
Incoming / outgoing SMS
Add international numbers (from our list)
Quick replies insert
Dynamic fields insert
Bulk SMS
Schedule messages
Import contacts
Messaging channels
Multiple Messaging channels
Media (supported on the most channels)
Out-of-office (auto) replies
Website-widget
Widgets
5
50
Manageable theme color
Remove Trengo branding
Automation
Flowbots (Add-on)
1 flowbots
10 flowbots
∞ flowbots
Chatbots
Rules
10
25

Statistics
CSAT
Statistics + API
Show specific dates
Show specific channels in graphs
Show specific users in statistics
Show specific labels in statistics
New conversation statistics
Closed conversation charts
Export ticket info & results
Integrations
Zapier integration
Bol.com
Number of integrations
2
10

Apps: Shopify
Apps: WooCommerce
Apps: Magento
Apps: Magento 2
Apps: Lightspeed
Apps: Piqcer
Apps: Slack
Apps: HubSpot CRM
API
Outbound webhooks
Inbound webhooks
Security
SSL encryption
Min. 8 characters password
Two-Factor Authentication
Mandatory Two-Factor Authentication
IP restriction (soon)
Apps
Web app
iOS & Android app
Windows app
Mac app
Support
Support via email
Support via messaging
Support via phone
Support via Live Chat
Check out our programs
Grow
20
per user/month
Scale
33
per user/month
Enterprise
45
per user/month
Affiliate
Service
Technology
Access to partner portal
Discount Trengo platform
Commission
€250 (/customer)
20%
Contact us
Marketing assets
Unique referral link
Demo account
Listing on Trengo website
Dedicated partner manager
API & integration support
Co-marketing opportunities
Onboarding training
Sales support

Extend your plan with add-ons

Want to get more out of Trengo? These add-ons are a perfect match to extend your plan!

Trusted by 3000+ customers worldwide

What our customers say about Trengo

Ihab b.
Small-Business

It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section

Jeffrey d.
Group Director

Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.

Johann K.
Small-Business

You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.

Julian P
Small-Business

I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...

Martijn V.
Operations Manager E-Commerce

One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.

Maybelline O.
Customer Experience Manager

What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!

Stefano G.

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.

Ulf S.
CINO

Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.

Verified User
Consumer Goods

It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...

Verified User
Consumer Goods

It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...

Ulf S.
CINO

Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.

Stefano G.

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.

Maybelline O.
Customer Experience Manager

What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!

Martijn V.
Operations Manager E-Commerce

One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.

Julian P
Small-Business

I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...

Johann K.
Small-Business

You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.

Jeffrey d.
Group Director

Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.

Ihab b.
Small-Business

It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section

FAQ

Frequently asked questions

Transparent about our services. Great for everyone.

How can I get a verified WhatsApp Business account?
How do I set up my WhatsApp Business profile?
Still have unanswered questions?

Ready to switch?

We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll make a great decision.