Pricing

Unleash meaningful customer conversations

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Monthly
Annually
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€ Euros
$ US dollars
Essentials

99

5 users / month
1, 200 conversations / year
Combine all your customer conversations into a single platform
Plan a demo
5-10
user seats
15
/ month per additional user
15
per additional 100 conversations
Up to 10 users
Omnichannel inbox
All communication channels 

(excl. Voice)
Web Widget
Trengo email support
Boost

149

5 users / month
3,600 conversations / year
Make teamwork more efficient and optimise your customer experience
Plan a demo
user seats
25
/ month per additional user
15
per additional 100 conversations
Basic integrations
White labeling
Reporting
Rules and automations
Trengo messaging support
Pro

249

5 users / month
12, 000 conversations / year
Customise your platform and automate your conversations
Plan a demo
Access to all integrations
40
/ month per additional user
15
per additional 100 conversations
All integrations
Workload balancing
Mandatory Two-Factor Authentication (2FA)
Trengo live chat support
Trengo phone support
Essentials

125

5 users / month
100 conversations / month
Combine all your customer conversations into a single platform
Plan a demo
5-10
user seats
18
/ month per additional user
18
per additional 100 conversations
Up to 10 users
Omnichannel inbox
All communication channels 

(excl. Voice)
Web Widget
Trengo email support
Boost

185

5 users / month
300 conversations / month
Make teamwork more efficient and optimise your customer experience
Plan a demo
user seats
30
/ month per additional user
18
per additional 100 conversations
Basic integrations
White labeling
Reporting
Rules and automations
Trengo messaging support
Pro

310

5 users / month
1,000 conversations / month
Customise your platform and automate your conversations
Plan a demo
Access to all integrations
50
/ month per additional user
18
per additional 100 conversations
All integrations
Workload balancing
Mandatory Two-Factor Authentication (2FA)
Trengo live chat support
Trengo phone support
Conversations

Pay per conversation

A conversation in Trengo is an outbound message that starts in Trengo, either as the first touch point with a customer or as a reply to a customer’s inbound conversation.
Standard conversation
Use the conversations included in your plan first, then purchase additional bundles of 100 conversations whenever you need.
Learn more
WhatsApp, Voice & SMS
Every month, the first 1,000 WhatsApp service conversations are free. Other types of conversations will be charged according to WhatsApp's pricing. Voice and SMS usage will be charged based on their respective rates.
View SMS rates

Combine all customer 
conversations into a single platform

Getting started with a multi-channel inbox and access to all channels
Essentials

99

/month
Boost

149

/month
Pro

249

/month
Essentials

125

/month
Boost

185

/month
Pro

310

/month
All channels (excl. voice)
WhatsApp Business API
Voice
Add on
Add on
Add on
Adding teams
Assigning conversations
Managing roles
Labels
Forward conversations
View all functionalities
Comments and @ tags
Website widget
Custom fields
Conversation results
User profiles
Contact groups
Views
Automatic replies
Quick replies
Flowbot
Add on
Add on

Scale your reach and put a personal touch on your communication

Two-Factor Authentication
Mandatory Two-Factor Authentication
Custom channels
Extended roles and permissions
Remove Trengo branding from WhatsApp
Remove Trengo branding from email
Remove Trengo branding from Help Centre
Remove Trengo branding from Widget
Remove Trengo branding from CSAT
Custom domain to Help Centre

Getting the support you need from Trengo

24/7 knowledge base
Support via email
Support via messaging
Support via live chat
Support via phone
Dedicated customer success manager
Access to Trengo Academy
Personalised onboarding
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Extend customer contact with add-ons

Want to get more out of Trengo? These add-ons will extend your customer relationships for an additional cost.
Voice
Voice Channel
Make outbound calls and pick up inbound calls with a Voice channel.
Broadcast
Broadcast
‍‍Easily reach large groups with a targeted message.
Flowbot
Flowbot
Automate customer conversations outside open hours with the Flowbot.
API
API high rate limit
Setup API access and seamlessly integrate Trengo with your tools.
Data
Extra data storage
Add additional data storage to your account. The default for Boost is two years.
Observer
Observer role
Collaborate internally on conversations and maintain oversight into team activity.

Let’s meet

Grow your business with loyalty. Bring all of your customer contact into one, single platform to unlock delight at every step of the way.
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Unlock customer delight on every channel

Over 3,000 teams just like yours use Trengo’s multichannel inbox. Get started today with:
  • AI-powered conversations
  • Automated workflows
  • Instant responses and 24/7 availability
  • Plug-and-play integrations
  • Collaborative inbox built for teams
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