ZENDESK ALTERNATIVE

Trengo, the user-friendly SMB Zendesk alternative

All our features are built to make life for SMB teams easier. Unlike Zendesk, this customer engagement platform offers more than just a traditional ticketing system.
3,000+ SMBs use Trengo daily
Check out our happy customer

Why Trengo is the right alternative to Zendesk

OMNICHANNEL

Easy interface and modern channels

Switching between inboxes and multiple accounts complicates work. Start working with a clear  and user-friendly interface. Your team can work from one inbox, where all communication channels, integrations, and customer data come together.
From one inbox your team can tackle conversations, manage channels, and dive into data intelligence.
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Setup

Fast set-up and quick onboarding

You want to be up and running in no time. That’s why we make sure onboarding is short and concise. The setup of your platform and channels will be speedy.
Service shouldn’t stop at onboarding. Our team is happy to help and dive into your situation and optimise your customer engagement.
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PRICING

Reasonable prices for SMBs

Trengo is the Zendesk alternative built for SMBs and our Essentials, Boost, and Pro packages reflect that. The most expensive plan is cheaper than Zendesk’s. We’ll let the prices speak for themselves.
The Zendesk SMB pricing plan is 3x times the price of Trengo’s best-value plan, while their starter plan is double the price of ours.
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What’s possible with Trengo

See what you’re missing out on when using Zendesk

Focus on meaningful contact. Make your customer engagement platform work for your SMB. Service your customers and turn tickets into conversations.

Trengo

Zendesk

Omnichannel conversation
Conversation history
only for individual channels
Customer profiles in chat
at extra cost
User permissions

Channels

Email
at extra cost
Voice
at extra cost
SMS
at extra cost
Instagram
third-party app
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Facebook
third-party app
Twitter
third-party app
WhatsApp
third-party app
WhatsApp broadcasting

Automation

Bot automation
limited
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies

Self-service & Support

Help Center
Self-service
Complete onboarding
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What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

Company ·
Bomenbezorgd
Liset Schiphorst
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