All our features are built to make life for SMB teams easier. Unlike Zendesk, our customer engagement platform offers more than just a traditional ticketing system.
Switching between inboxes and multiple accounts complicates work. We want your team to experience the opposite, that’s why we keep our interface user-friendly and clear. Your team can work from one inbox, where all communication channels, integrations and customer data come together.
We want your team to be up and running in no time. That’s why we make sure your onboarding is short and concise. We immediately set up your inbox and all the channels you need.
Trengo is the Zendesk alternative built for SMBs and our Grow, Scale and Enterprise packages reflect that. Our most expensive plan is cheaper than Zendesk’s. What more can we say? We let the prices speak for themselves.
Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.
This is what ex-Zendesk users shared with us
I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll pick the right alternative to Zendesk.