Zendesk alternative
Trengo, the user-friendly SMB Zendesk alternative
All our features are built to make life for SMB teams easier. Unlike Zendesk, this customer engagement platform offers more than just a traditional ticketing system.
4.3 G2 score
4.3 Trustpilot score
Official WhatsApp Business Partner trusted by high-growth e-commerce brands and global retailers
Why Trengo
Why eCommerce brands choose Trengo over Zendesk
Omnichannel
Easy interface and modern channels
Switching between inboxes and multiple accounts complicates work. Start working with a clear and user-friendly interface. Your team can work from one inbox, where all communication channels, integrations, and customer data come together.
Set up
Fast set-up and quick onboarding
You want to be up and running in no time. That’s why we make sure onboarding is short and concise. The setup of your platform and channels will be speedy.
Pricing
Reasonable prices for SMBs
Trengo is the Zendesk alternative built for SMBs and our Boost and Pro packages reflect that. The most expensive plan is cheaper than Zendesk’s. We’ll let the prices speak for themselves.
"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."
Official WhatsApp Business Partner
18 WhatsApp Business Templates for eCommerce
Ready-to-use, pre-approved messages for every stage of the eCommerce customer journey: from order confirmation to win-back. Each template follows WhatsApp guidelines and includes easy-to-personalise variables.
Download your free guide
Find the free guide in your inbox, or download here
What our customers say about Trengo
'The automation saves a lot of time because it asks customers simple but necessary questions in advance. This way, we have a lot of information before we get in contact. This helps us to offer better service.'
Employee from
BAS World
'The integrations that we have with our CRM allows us to see everything. Plus, since we use Trengo, we can automatically assign the tickets to the right team.
This helps us a lot as our main goal is to reply as quick as possible.'
Twan Geert van Kessel
Solar Concept
'What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!'
Maybelline O.
Customer Experience Manager
'With Trengo’s multichannel inbox, the team no longer juggles different tabs. All inboxes are now neatly consolidated into one place. Plus, the managers use labels to track response metrics in their dashboards and actively spot opportunities for improvements.'
Arno Clarks
Motorparts
Find the answer here
Frequently asked questions
What is an AI Agent?
An AI Agent is a smart assistant that can automatically handle customer conversations and perform tasks across your systems.
How long does it take to set up?
You can get started in approximately 5 minutes with minimal training.
Can the AI Agent take actions in my systems?
Yes it can perform basic actions like tracking orders through integrations.
Does it work across multiple channels?
Yes it works across channels like WhatsApp email and website chat.
How does the AI improve over time?
It identifies gaps in its knowledge and suggests improvements so you can continuously optimize performance.
Can I customize what the AI Agent does?
Yes you can use scenarios and customize them to fit your workflows.
What kind of conversations can it handle?
It can handle support sales and lead qualification conversations.
Is it only for eCommerce?
No, while it's especially strong for eCommerce use cases, it can be used across different industries.
Will I still need human agents?
Yes the AI handles repetitive tasks so your team can focus on more complex conversations.
How does it help increase revenue?
By engaging customers in real time recovering abandoned carts and converting leads faster.
Still have unanswered questions?
Let's meet
We can set you up with a platform designed for your team. Take one step closer to delivering more customer delight than ever before.
Looking to automate all FAQs & convert more from Cart Abandonment?
Check how Trengo AI would work on your set up