Trengo for retail & e-commerce

Reach more leads, drive more sales with better customer engagement

From helping out to checking out — automate your engagement with your customers on the channels they use to talk to friends and family, so your items fly off the shelves.
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Trusted by 3,000+ customers worldwide!
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Trusted by 3,000+ customers worldwide!

See for yourself how Trengo can boost sales and customer happiness

Unique customer journeys
Create multiple personalized end-to-end customer journeys to keep driving your leads through the funnel.
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Centralised conversations
No need to switch tabs or leave customers waiting. Connect every channel to manage all conversations in Trengo.
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Proactive sales
Engage your lead base with outbound messaging on multiple communication channels.
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Delight your customers with more than just your products

AUTOMATE

Automatically prioritise the right conversations

Create automated responses for up to 50% of your most frequent conversations, giving your team time back to support the more demanding customers.
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PERSONALIsE

Deliver more than a great product

Keep purchase and conversation history in one place, so your team has all of the critical info at hand to make better connections with your customers.
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DATA INTELLIGENCE

Drive purchases consistently

Pinpoint trends within your conversations and identify busy seasons with reporting that will lead to upsells, repeat purchases and long term customer retention.
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Integrate Trengo with your existing tech stack

E-Commerce
BigCommerce
Enhance your customer experience with synced data and a seamless visit.
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E-Commerce
Picqer
Add critical customer information to your shopping experience and delight visitors instantly.
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E-Commerce
Magento 2
Connect your store to your customer contact and ensure no customer goes unanswered.
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Level up your services

Scale your customer engagement with AI and automation

Make customer engagement the cornerstone of your customer retention by using conversations to drive create meaningful moments. Build strong customer relationships by freeing up your team from repetitive conversations. With Trengo, you can automate responding to up to 50% of your incoming FAQs, giving your team time back to focus on high-priority accounts.
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The features that make customers come back

Live chat
Live chat
Add a no-code, 24/7 automated or human-led live chat to your website.
Contact profiles
Contact profiles
Keep critical customer profile data directly in Trengo to make personalised conversations accessible.
Automated routing
Automated routing
Automatically route incoming leads to the right person by creating automated workflows.
Data intelligence
Data intelligence
Measure team performance and get key insights like busiest times, most active channels and more.
Multichannel inbox
Multichannel inbox
Connect email, SMS, WhatsApp, social channels and more - so all conversations are centralised.
Voice calls
Voice calls
Host and track voice calls with your customers and leads directly in Trengo.

What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

Company ·
Bomenbezorgd
Liset Schiphorst
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We can set you up with a platform designed for your team. Take one step closer to delivering more customer delight than ever before.
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