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Trengo for E-commerce

Create memorable shopping experiences on every channel

From helping out to checking out — engage with your customers on the channels they use to talk to friends and family. All in one platform.

Fast support

Support quickly on all channels

Questions about an order, a return payment or stock. Consumers won't wait long for an answer. They expect that your team responds fast at all times. Connect all favourite channels to the inbox for reachability and ensure your team is set up to pick inquiries up at speed.

Smooth service

Reduce abandoned carts with a live chat

Every second counts. Improve conversion rates by offering instant support on any channel. Ensure FAQs always get answered instantly with no-code bots.

Boost revenue

Enable agents to answer questions faster

From order history to delivery date — connect your webshop software to Trengo to give agents the context they need.

Efficient team inbox

Save time with internal tagging

No more clicking back and forth. Bring collaboration into your support workflow by @tagging colleagues in conversation threads to get answers faster.

Automated workflows will pre-route your incoming messages so your team won’t ever miss a message again.

data insights

Measure customer happiness and team performance

To measure is to know. Keep a pulse on customer happiness by sending out timely customer satisfaction surveys and checking first response time, resolution time and much more.

Show the impact of your team's efforts. And zoom in on how to create repeat business and promote happy customers.

Inbox automation

Learn from customers

Listen, talk to customers and refine your marketing, sales and support strategy. Capture critical feedback to share with internal teams, making your products and services stronger.

Customers use Trengo’s automation to refine their marketing flows.

Hubo

“Trengo's location finder will automatically forwards conversations to the right location, and saves us time.”

Integrations

Create an all-in-one e-commerce platform

Stop losing time and switching between systems. Connect  your channels, webshop and e-commerce integrations to your inbox.

Trengo for e-commerce

Deliver memorable experiences

Multichannel inbox

Work from one inbox that includes your WhatsApp, Live chat, email channels and more. Save time and reach customers where they are.

WhatsApp

Maximise the most popular messaging platform worldwide. Add this channel to your inbox and check out open rates of 97%.

Live chat

Reach out to website visitors when it matters most. Customers about to abandone their cart because they have a question? Queue Live chat.

Let’s meet

Take your first steps towards more personalised interactions with your customers, better engagement with your leads, and happier, more effective teams.