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Trengo, the affordable travel and e-commerce Intercom alternative

Our customer engagement platform scales with e-commerce and travel businesses, not just SaaS like Intercom. Growing or slimming down, you won’t have to break the bank.

SMB-focused
Easy interface
Short onboarding
Capterra
G2
4.4
4.5
4.4
4.3

Why Trengo is the best alternative to Intercom

Reason 1

Easy interface for all devices

Our customer engagement platform is for teams that want to engage with customers via desktop and app. Unlike Intercom, and most Intercom competitors, our solution is not only user-friendly when using the app.

Whether your team is in the office or on the road they will be able to converse via their multichannel inbox.

intercom alternatives
alternatives to intercom
Reason 2

Simple integrations

Trengo doesn’t rely on third-party integrations. Our platform was built to offer a future-proof solution. And as a WhatsApp Business Solution Provider, we create native integrations that are simple to set up.

From Lightspeed to marketing automation platform Klaviyo. We’ve gathered all the integrations that will make life easier for teams.

Reason 3

Value for money

At Intercom, businesses pay per user and per contact. Our pricing plans differ greatly because you only pay per users. Because we want you to receive value for money.

Our native integrations, channel features and affordable price are on point. You won't find that with other intercom alternatives.

best alternative to intercom
What is possible with Trengo

See what you’re missing out on using Intercom

Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.

Omnichannel
Conversation history
Customer profiles in chat
User permissions
Channels
Email
Voice
SMS
Instagram
Facebook
Twitter
WhatsApp
WhatsApp broadcasting
Automation
Live Chat Lead Gen
Bot automation
Labels
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies
Self-service & Support
Help Center
Self-service
Complete onboarding
third-party app
third-party app
third-party app
third-party app
third-party app
limited

Don’t take our word for it…

This is what ex-Zendesk users shared with us

Julian P
Small-Business

I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too ...

Jeffrey d.
Group Director

Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.

Verified User
Consumer Goods

It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...

Ready to switch?

We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll pick the best alternative to Intercom.