INTERCOM ALTERNATIVE

Trengo, the affordable and tailored Intercom alternative

Our customer engagement platform scales with e-commerce and travel businesses, not just SaaS companies like Intercom. Growing or cutting back, you won’t have to break the bank.
3000+ SMBs use Trengo daily
Check out our happy customer

Why Trengo is the right Intercom alternative

USER EXPERIENCE

Easy interface for all devices

Your team needs a customer engagement platform that allows them to work from any location and device. Unlike Intercom, and most Intercom competitors, our solution is is easy to use on desktop or app.
Whether your team is in the office or on the road, they will be able to pick up conversations and answer the most pressing questions.
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INTEGRATIONS

Time-savers

Ditch Intercom’s complex set-ups, and enjoy a wide array of straight-forward API integrations with your favourite CRMs and e-commerce tools. Plus, take advantage of our WhatsApp Business Service Provider status and get more reliable and secure service on a core channel.
From communication platforms, CRMs. and e-commerce  tools, our integration hub has everything you need.
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PRICING

Value for money

At Intercom, businesses pay per user and per contact. With our plans, you only pay for the conversations you need. Scale up, or down, you’ll receive value for money.
Flexibility is important, which is why you can buy more conversations at any point. Plus, feel free to change your plan month-to-month depending on your need and usage. You won't find that with other intercom alternatives.
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What’s possible with Trengo

See what you’re missing out on when using Intercom

Focus on meaningful conversations. Make your customer engagement platform, the easy setup and affordable price work for your SMB. Service your customers and turn tickets into conversations.

Trengo

Intercom

Omnichannel conversation
Conversation history
Customer profiles in chat
User permissions

Channels

Email
Voice
third-party app
SMS
third-party app
Instagram
third-party app
View more
Facebook
third-party app
Twitter
WhatsApp
third-party app
WhatsApp broadcasting

Automation

Live Chat Lead Gen
Bot automation
limited
Labels
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies

Self-service & Support

Help Center
Self-service
Complete onboarding
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What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

Company ·
Bomenbezorgd
Liset Schiphorst
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