BETTER CUSTOMER EXPERIENCE AND RETENTION

Make more time for stronger customer relationships

Ensure customers stay loyal to your business and become your biggest brand embassadors through engaging, timely conversations. On any channel, at any moment.
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Trusted by 3,000+ customers worldwide!
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See for yourself how Trengo can create brand advocates

Customer connections
Create valued moments with customers on WhatsApp, email, live chat, SMS, social media - all from Trengo.
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Intuitive customer journeys
Prove that you’re there every step of the way— from answering complex questions to helping them repurchase or renew.
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Engagement insights
Use conversation data to refine your business offering, prioritise customer feedback, and adjust your overall  strategy.
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Excellent customer engagement starts with a conversation

SUPPORT

Don’t sacrifice quality or speed

Automate up to 50% of incoming FAQs so your team can focus on the more complex questions and needs from your customers.
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Retain

Keep CSAT high and team morale higher

Track key performance indicators like conversation count, response time, and CSAT against industry benchmarks.
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REPURCHASE AND UPSELL

Build relationships that drive revenue

Use personalised messages to proactively let customers know about upcoming promotions and offers you’re running based on their purchase history.
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Supercharge your experience

Scale your customer experience with AI and automation

Make customer engagement the cornerstone of your growth by using conversations to drive business and automation to enable your team to focus on customer delight. With Trengo, you can automate responding to up to 50% of your FAQs, giving your team time to focus on high-priority customers.
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The features that make happy customers

Live chat
Live chat
Add a no-code, 24/7 automated or human-led live chat to your website.
Contact profiles
Contact profiles
Keep critical customer profile data directly in Trengo to make personalised conversations accessible.
Automated routing
Automated routing
Automatically route incoming leads to the right person by creating automated workflows.
Data intelligence
Data intelligence
Measure team performance and get key insights like busiest times, most active channels and more.
Multichannel inbox
Multichannel inbox
Connect email, SMS, WhatsApp, social channels and more - so all conversations are centralised.
Voice calls
Voice calls
Host and track voice calls with your customers and leads directly in Trengo.

What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

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Liset Schiphorst
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