Offer instant support
Don’t let customers repeat the same question or complaint twice. Combine all channels into one overview and never lose time (and money) again switching between systems and platforms.
Know your customer
Dive into previous contact points and catch up with what’s happening. Full customer profiles appear next to conversations so teams can answer and prioritise without searching for info.
Measure and show team effort
Label conversations in the inbox, and pinpoint resolve and resolution opportunities in your dashboard. Track and pivot to a successful support strategy.