AI HelpMate

80% of customer conversations instantly resolved with AI.

AI HelpMate: the digital teammate that handles repetitive conversations while driving support and sales. Always personal, always on.
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AI HelpMate:
Like a chatbot, but better.

What your AI HelpMate handles today:

Instant replies
Respond to incoming conversations via messaging, chat and email channels.
Localisation
Offer support in 26 languages with 6 default languages in case of uncertainty.
Team support
Generate suggested responses for team members to use and edit.
FAQ responses
Resolves simple or repetitive questions automatically based on knowledge used to train it.
Help Centre
Connect your Trengo Help Centre for self service.
@tagging
Involve teammates to help create great answers.
Branding
Adapt to the branding guidelines and knowledge you use to train it.

“We’re successfully answering up to 65% of incoming customer conversations using Trengo’s AI while testing. By providing feedback on the quality of responses, we  comfortably scale our AI conversations across more topics.”

Company ·
Parfumado
Sanne De Ruiter
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Add more value to your conversations with AI

Find out why more than 3,000 teams just like yours use Trengo to pick up repetitive conversations, and drive sales and support.
3,000+ brands trust Trengo
See AI for customer engagement in action
FAQS

A new teammate built for teams wanting to:

  • Stop answering the same question over and over again.
  • Make sure their responses are always professional and personalised.
  • Support customers or drive sales instantly, even when at capacity or busy with other tasks.
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Instant replies

Instant customer support on any channel

Gone are the days of organising coverage and support hours. Give your customers fast, personalised answers on any channel, in 25+ languages, at any time — even when you’re offline.
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Branding

Stay in the driver’s seat for quality and consistency

You decide the tone of voice and quality of responses based on your own content, and double check answers with a teammate when needed, so your answers are human, not robotic.
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What our customers say about Trengo

The integrations that we do with our CRM allows us to see everything and since we use Trengo, we can automatically assign the tickets to the right team.

This helps us a lot as our main goal is to reply as quick as possible
Twan Geert van Kessel
Solar Concept
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
With Trengo’s multichannel inbox, the team no longer to juggles different tabs. All platform inboxes are now neatly consolidated into one place. Plus, the managers are using labels to track response metrics in their dashboards and are actively spotting opportunities for improvements.
Arno Klerks
Motorparts
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
Achieving a 70% higher response rate through WhatsApp has significantly improved our communication effectiveness. Additionally, our processing speed has increased fivefold, as we have eliminated the manual task of checking each customer individually on the Excel sheet. This streamlined approach has resulted in a more efficient and time-saving process.
Bart Alfrink
Alfrink Cosmetics
The automation saves us a lot of time because it asks a lot of simple but necessary questions for us. This way, we have a lot of information before we get in contact with customers. This helps us to offer better service.
BAS World

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