AI & AUTOMATION

Conversations that aren’t just faster, but better with AI.

Let AI instantly answer more than 80% of your repetitive conversations, giving your team time to focus on high-value customer moments.

65%

conversations solved instantly

70%

increase in lead generation

100%

automated self-service sales funnel

Better team efficiency

Let AI automatically route your conversations to the right person, auto-generate forms to capture the right customer or lead info, and respond to FAQs on-the-spot.

Instant responses

Give your customers immediate and personalised answers on any channel, at any time, in 70+ languages — even when you’re offline.

Never risk quality

Choose the tone of voice and quality of responses based on your own content, and double check answers with a human teammate when needed.

Trusted by 3,000+ customers worldwide!

Artificial intelligence that does your team’s heavy lifting

chatbots

AI HelpMate: your digital teammate

Create AI chatbots that respond to incoming conversations via live chat and email. Generate suggested responses for your team to use and edit in 70+ languages.
Meet your HelpMate
journeys

No-code customer journeys

Create unique conversation journeys that are on the clock when you’re not and cover the full customer journey, automatically supported in 70+ languages.
Begin here
Efficiency

Route conversations to the right person

AI automatically routes incoming conversations to your teammate, whether it’s an AI HelpMate chatbot or a human agent, so your customers get the support they need ASAP.
Try it out

Add more value to your conversations with Trengo AI

See how Trengo AI can supercharge your customer engagement
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What our customers say about Trengo!

We’re successfully answering up to 65% of incoming customer conversations using Trengo’s AI while testing. By providing feedback on the quality of responses, we  comfortably scale our AI conversations across more topics.
Parfumado
We trained our AI HelpMate with two internal documents and holy cow, it’s nailing every single answer, in perfect German, too.
Horst
We've seen over 80% of customer conversations answered in just 2 minutes, boosting our team's morale as they can focus on more complex conversations and upskilling. Plus, we can now provide 24/7 support,
Valk Exclusief Group
Find the answers here

Frequently asked questions

What is Trengo AI?
Trengo AI includes the various artificial intelligence features that you’ll find throughout your Trengo customer engagement solution. With Trengo AI, you can:
  • Receive auto-suggested answers for your team to reply to customer questions.
  • Resolve simple questions automatically with our AI chatbot: AI HelpMate.
  • Automatically route certain conversations to your AI HelpMates or to human agents.
  • Train your AI chatbots with tone-of-voice cues and your own documentation.
  • Capture customer or lead information without manual work with AI-powered forms.
  • Create conversation flows automatically supported in 70+ languages out-of-the-box with AI chatbot.
Who is Trengo AI for?
Trengo AI has been designed specifically for customer support, marketing and sales agents who:
  • Lose time manually routing conversations to the right people or gathering the right info.
  • Go back-and-forth with customers to get their basic info & needs.
  • Struggle to respond as quickly and thoroughly as customers expect.
  • Answer the same question over and over again.
  • Want to make sure their responses always sound professional and on brand.
  • Want to make conversations with customers delightful, but often don’t have the time to add personal touch.
What is AI HelpMate?
AI HelpMate is Trengo’s AI chatbot solution, designed to be your team’s digital teammate. You can create AI HelpMates to respond instantly to incoming FAQs from your customers on live chats and email channels.

With Trengo, you can train your AI HelpMates with your own documentation, control the branding and tone-of-voice by providing clear instructions to your chatbot, and take advantage of auto-suggested replies for your team to use when they’re needing support.
What is AI Journeys?
Trengo’s AI Journeys is a no-code customer journey builder that lets you create step-by-step unique customer journeys, from lead conversion to repeat bookings or sales conversations, using a drag-and-drop interface. You can create as many journeys as you want on any channel, deciding how to route certain conversations, including whether you want to send incoming conversations to a human teammate or to a digital teammate, like an AI HelpMate.

It generally takes less than 2 minutes to create AI journey automation from start to finish, and there are a number of journey templates to get you started quickly. Journeys can be automatically created in 70+ languages.
What are the benefits of using Trengo AI?
When your team uses Trengo AI, you can expect:
  • Better team morale, a reduced the stress load and time back with a digital teammate
    Keep your team engaged by letting them focus on the more complex conversations and giving them a helping hand with answer suggestions.
  • Always-on availability for your customers
    You can stop scheduling around-the-clock coverage across languages and time zones. Create conversation journeys that are on the clock when you’re not and automatically supported in 70+ languages.
  • A clear overview on which automated conversations are running, the impact they have on your bottom line, and where customers are dropping off in the customer journey.
  • To stay in the driver’s seat for quality and consistency
    You decide the tone of voice and quality of responses based on your own content, and you can double check answers with a human teammate when needed.
  • Fast, accurate customer support on any channel
    Your customers can get personalised answers from you on any channel, at any time— even when you’re offline.
How can I customise Trengo AI to my team’s needs?
Trengo AI can be completely customised based on how your team operates and how you communicate with your customers. AI HelpMates are trained on your documentation and knowledge, and Trengo provides a lot of guidance on how to best prepare your documentation and set up your HelpMates.

Likewise, your AI Journeys should mirror (and improve!) your team’s operational journeys, but fully automated so your team can stay hands off when it comes to admin work like routing, labelling and more.
How much does Trengo AI cost?
Trengo AI is included in all Trengo plans, with some solutions only available in certain plans. For the most up-to-date pricing, refer to our pricing page.
How is Trengo AI different from other customer engagement AI?
Trengo AI is designed for teams that vary in terms of experience with AI for customer engagement. What we’ve found is that most customer-facing teams are AI-curious but often don’t know where to start and how to make the most impact on their customers and their everyday work with AI. That’s where Trengo AI steps in.

Built with this in mind, Trengo AI meets your team where they are, starting with auto-suggested replies to fully automated conversations that are trained with your own team and knowledge, using your company’s branding and tone-of-voice, so you always stay in the driver’s seat (we're imagining a very comfortable Tesla 😎)
Still have unanswered questions?
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