Conversations that aren’t just faster, but better with AI.

Trengo AI includes the various artificial intelligence features that you’ll find throughout your Trengo customer engagement solution. With Trengo AI, you can:

Trengo AI has been designed specifically for customer support, marketing and sales agents who:

AI HelpMate is Trengo’s AI chatbot solution, designed to be your team’s digital teammate. You can create AI HelpMates to respond instantly to incoming FAQs from your customers on live chats and email channels.
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With Trengo, you can train your AI HelpMates with your own documentation, control the branding and tone-of-voice by providing clear instructions to your chatbot, and take advantage of auto-suggested replies for your team to use when they’re needing support.

Trengo’s AI Journeys is a no-code customer journey builder that lets you create step-by-step unique customer journeys, from lead conversion to repeat bookings or sales conversations, using a drag-and-drop interface. You can create as many journeys as you want on any channel, deciding how to route certain conversations, including whether you want to send incoming conversations to a human teammate or to a digital teammate, like an AI HelpMate.

It generally takes less than 2 minutes to create AI journey automation from start to finish, and there are a number of journey templates to get you started quickly. Journeys can be automatically created in 70+ languages.

When your team uses Trengo AI, you can expect:

Trengo AI can be completely customised based on how your team operates and how you communicate with your customers. AI HelpMates are trained on your documentation and knowledge, and Trengo provides a lot of guidance on how to best prepare your documentation and set up your HelpMates.

Likewise, your AI Journeys should mirror (and improve!) your team’s operational journeys, but fully automated so your team can stay hands off when it comes to admin work like routing, labelling and more.

Trengo AI is included in all Trengo plans, with some solutions only available in certain plans. For the most up-to-date pricing, refer to our pricing page.

Trengo AI is designed for teams that vary in terms of experience with AI for customer engagement. What we’ve found is that most customer-facing teams are AI-curious but often don’t know where to start and how to make the most impact on their customers and their everyday work with AI. That’s where Trengo AI steps in.

Built with this in mind, Trengo AI meets your team where they are, starting with auto-suggested replies to fully automated conversations that are trained with your own team and knowledge, using your company’s branding and tone-of-voice, so you always stay in the driver’s seat (we're imagining a very comfortable Tesla 😎)