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automation and AI for customer engagement

More high-quality conversations. Less effort.

Personalisation and quality just became scalable with conversational AI. Automate repetitive conversations and double your results without sacrificing personalised service.

Start powering up with AI

Scale your customer engagement
with AI and automation

We’re breaking down the best practices on making AI and automation a core part of your engagement. Sign up to stay in the know on Trengo's upcoming AI solutions. More than just curious? Join our Beta Program and be the first to test.

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WhatsApp Business partner
retain

Create conversations that make customers come back

Provide fast support on the channel your customers use to talk to friends and family, by working with the entire team from the same place. Meet and retain customers where they are.

reactivate

Connect with website visitors via WhatsApp Business

No more abandoned carts. In real-time, answer questions that prevent your customers from checking out and your pipeline from running empty.

Reach large segments

Reach out to your audience with broadcast messages

Set up outbound marketing for your audience via WhatsApp Business. Send discount codes, event invitations, and even newsletters in just a few clicks.

Not empty buzzwords

AI and automation are real and a manageable part of your customer engagement strategy that help turn one-time bookings into lifelong customers.

Automate repetitive workflows

Take routine tasks off your to-do list

When your team tackles all conversations equally, you leave valuable customers waiting. Answering an FAQ shouldn’t take the same time as an upsell or complaint.

Let automation and AI involve the right team members and carry your tone of voice to pick up repetitive booking and payment conversations. Freeing up your team for high-value interactions.

WhatsApp Business solution
WhatsApp Business provider
intelligent service and support

Resolve quickly and consistently

Maintaining the same quality for all conversations with a mix of part-time, full-time, external, and internal team members is a challenge.

With pre-written quick replies and auto-responses, your team can use messaging that is on brand and always at hand. Automation takes care of your team's workload, so you can focus on building connections and trust with customers, not admin work.

Scale your personalised approach

Show you care beyond the purchase

Without a complete history of your customer contact, your team will struggle to provide the personalised service that results in great reviews.

Automatically enrich customer profiles with important information and keep these next to conversations so your team can rely on conversation history to provide accurate responses. And add automated welcomes and follow-ups for an engagement boost.

WhatsApp Business api

Automation versus and quality
with every customer conversation

Parfumado

“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”

Sanne de Ruiter
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Plug & Play

Setting up AI features doesn't require an engineering degree. Switch AI and automation on (or off) within your tech stack based on your team's needs.

Start powering up with AI

Scale your customer engagement
with AI and automation

We’re breaking down the latest news and best practices on making AI and automation a core part of your engagement. Sign up to stay in the know on Trengo's upcoming AI solutions.