AI & AUTOMATION

AI and automation: your newest team member

Let your team focus on quality and customer delight, while your AI HelpMate handles the repetitive, manual, and high volume conversations.
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Trusted by 3,000+ customers worldwide!
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AI HelpMate is a chatbot, but better.

Plug-and-Play

No-code set up and always in control

Set up is quick and easy— there's no need to be technically savvy. Plus, you're in control at all times and able to check answers at any point.
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Support

Your always-on teammate, ready to be tagged in whenever.

Reduce your team’s work and stress load by turning on your AI HelpMate whenever you need it most. Never lose sleep over backlogs or unanswered customer questions.
Meet you HelpMate
RETAIN

Lag-free replies, wherever and whenever your customers reach out.

Deliver instant customer support on any channel, in any timezone. Gone are the days of organising support coverage and radio silence outside of business hours. Let AI HelpMate reassure your customers and manage expectations.
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Add value to every conversation

Automation and AI can improve the customer experience by maximising personalisation, team efficiency and more. In our monthly newsletter, we’ll start the conversation on service that’ll make your customers come back.
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The features that create an unforgettable experience

Quick replies
Quick replies
Set up branded replies for a swift and consistent first impression.
Help Centre
Help Centre
Automatically include your knowledge base in the journey to provide instant answers.
Workload balancing
Workload balancing
Divide the workload so everyone has the time to provide great answers.
Labels
Labels
Prioritise tasks to keep conversations flowing so customers don’t have to wait.
Rules
Rules
Connect teams to conversations so customers won’t have to explain twice.
Reporting
Reporting
Use data to improve the experience and increase the NPS with every conversation.

What our customers say about Trengo

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Stefano G.
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Ihab B.
Operations Manager E-Commerce
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
Verified User
Consumer Goods
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Johann K.
Small Business

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

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Liset Schiphorst
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