Trengo for Automotive

Add value to the buying experience and stay top of mind

Deliver a personalised customer experience, from ad to test drive and after-sales. Streamline communication via all channels and ensure speedy support while tracking opportunities for conversion. To be sure your customers will pick you.

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Personalise communication

Offer a customer-focused approach without taxing your team

Overcome demands without having to burn up team efforts. Set up automated, personalised touchpoints and send customers sneak peeks of their new car or follow up via surveys asking about the driving experience.

Speed up support

Save time for the next up and cross-sell

Combine all channels, customer conversations and customer data into one platform so your team can save time on switching between systems and answer fast. Dive into customer touchpoints and keep an eye out for the next opportunity.

Save revenue

Decrease no shows

Demos and tours are great opportunities, but when customers don’t show up it’s very costly. Set up an automated communication flow, including appointment confirmations, reminders, messages showing personal options and more to persuade your customer to invest in you.

Multichannel inbox automation

Streamline team efforts for all messages, from all channels

To show customer excellency on the outside, you need team efficiency on the inside. Have automated workflows reroute conversations directly to the right colleague or label conversations by topic for a swift pick-up.

Marketing automation creates highly personal touchpoints. Is a customer interested in a specific type of car? Follow up with a newsletter filled with useful information.

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data insights

Keep a pulse on lead times and inventory

Track customer consumption patterns and align them with the inventory to reduce the surprise of seasonal spikes. View trends in the dashboard or send CSAT surveys to learn from customers, and build a journey that’s ahead of the curve.

Use your dashboards to learn from customers. Look at the full picture of engagement to see what the next step should be.

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Ferryscanner

"During high season, we saw a 700% increase in customer inquiries across five different communication channels and were able to handle these with ease because of Trengo”