FRONT ALTERNATIVE

Trengo, the modern omnichannel Front alternative

Trengo’s customer engagement platform was built for omnichannel communication, not just traditional channels like Front. With a wider range of channels, you can create full, future-proof customer journeys.
3,000+ SMBs use Trengo daily
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Why Trengo is the right Front app alternative

OMNICHANNEL

Future-proof customer journeys

The Trengo multichannel platform supports all the most important channels. From WhatsApp Business to Voice, your customers will experience seamless end-to-end journeys.
WhatsApp is the most popular channel worldwide. Explore new possibilities that are unavailable in Front and start WhatsApp conversations via templates.
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AUTOMATION

Time-savers

Automation will make your team’s day-to-day a lot easier. Your team will reduce response times without needing more people and or more effort.
Unlike Front’s, Trengo’s Flowbots can be placed on your social channels. For Parfumado Chat- and Flowbots covered at least 20% of FAQs. Curious to see how your team can save time by switching from Front to Trengo?
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AUTOMATION

Easy integrations

Ditch Front’s complex set-ups, and enjoy a wide array of straight-forward API integrations with your favourite CRMs and e-commerce tools. Plus, take advantage of our WhatsApp Business Service Provider status.
Our WhatsApp Business Service Provider status means that we can offer the best of WhatsApp to all our customers.  More reliable service and security for your team.
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What’s possible with Trengo

See what you’re missing out on when using Front

Focus on meaningful contact. Make your customer engagement platform work for your SMB. Service your customers and turn tickets into conversations.

Trengo

Front

Omnichannel conversation
Conversation history
only for individual channels
Customer profiles in chat
at extra cost
User permissions

Channels

Email
at extra cost
Voice
third-party app
SMS
third-party app
Instagram
third-party app
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Facebook
third-party app
Twitter
WhatsApp
third-party app
WhatsApp broadcasting

Automation

Live Chat Lead Gen
Bot automation
limited
Labels
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies

Self-service & support

Help Center
Self-service
Complete onboarding
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What our customers say about Trengo

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Stefano G.
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Ihab B.
Operations Manager E-Commerce
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
Verified User
Consumer Goods
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Johann K.
Small Business

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

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