Trengo was built for omnichannel. Our customer engagement platform has never included traditional channels only, like Front. We focus on the important channels and features that will ensure businesses create full future-proof customer journeys.
Trengo offers a multichannel inbox that supports all important channels. As a WhatsApp Business partner, your team can make use of all functionalities.
Unlike with Front, Trengo ensures that your team can start WhatsApp conversations via templates.
Explore automation features and ensure that your solution makes your life easier. Unlike Front, we offer flowbots on your social channels so your team can easily reduce response times. Without needing more people and having to put in more effort.
Parfumado quickly realised that chat- and flowbots could cover at least 20% of FAQs.
We don’t have complex set-ups like Front, but instead create native integrations with WhatsApp, Facebook and more. No need to rely on third parties. We are a WhatsApp Business Solution Provider after all.
Our BSP status means that we can offer the best of WhatsApp to all our customers.
Our most popular Scale plan starts at €135/month based on a minimum of 5 users. While Front’s Scale plan is almost 14x our price, and the plan only for teams with a minimum of 20 users.
We offer a Grow, Scale and Enterprice plan. All composed of valuable features and channel combinations.
Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.
This is what ex-Zendesk users shared with us
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll make a great decision.