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Trengo, the modern omnichannel Front alternative

Trengo was built for omnichannel. Our customer engagement platform has never included traditional channels only, like Front. We focus on the important channels and features that will ensure businesses create full future-proof customer journeys.

SMB-focused
Easy interface
Short onboarding
Capterra
G2
4.4
4.5
4.4
4.3

Why Trengo is the right Frontapp alternative

Reason 1

Future-proof omnichannel solution

Trengo offers a multichannel inbox that supports all important channels. As a WhatsApp Business partner, your team can make use of all functionalities.

Unlike with Front, Trengo ensures that your team can start WhatsApp conversations via templates.

frontapp alternative
frontapp best alternative
Reason 2

Time-saving automation

Explore automation features and ensure that your solution makes your life easier. Unlike Front, we offer flowbots on your social channels so your team can easily reduce response times. Without needing more people and having to put in more effort.

Parfumado quickly realised that chat- and flowbots could cover at least 20% of FAQs.

Reason 3

Easy integrations

We don’t have complex set-ups like Front, but instead create native integrations with WhatsApp, Facebook and more. No need to rely on third parties, like most FrontApp competitors. We are a WhatsApp Business Solution Provider after all.

Our BSP status means that we can offer the best of WhatsApp to all our customers.

FrontApp substitute
FrontApp comparison
Reason 4

Affordable pricing plans

We are an affordable Frontapp alternative. Our most popular Scale plan starts at €135/month based on a minimum of 5 users. While Front’s Scale plan is almost 14x our price, and the plan only for teams with a minimum of 20 users.

We offer a Grow, Scale and Enterprice plan. All composed of valuable features and channel combinations.

What is possible with Trengo

See what you’re missing out on using Front

Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.

Omnichannel
Conversation history
Customer profiles in chat
User permissions
Channels
Email
Voice
SMS
Instagram
Facebook
Twitter
WhatsApp
WhatsApp broadcasting
Automation
Live Chat Lead Gen
Bot automation
Labels
Rules
Rule Library
Auto-assignment
Quick-replies
Auto-replies
Self-service & Support
Help Center
Self-service
Complete onboarding
only for individual channels
at extra cost
at extra cost
third-party app
third-party app
third-party app
third-party app
third-party app
limited

Don’t take our word for it…

This is what ex-Zendesk users shared with us

Jeffrey d.
Group Director

Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.

Maybelline O.
Customer Experience Manager

What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!

Ulf S.
CINO

Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.

Ready to switch?

We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll choose a great FrontApp substitute.