Integration

Mews

Send guests automated WhatsApp messages triggered by Mews

Improve the guest experience by sending automated WhatsApp messages triggered by

Mews

via Trengo. Say farewell in answering repetative questions when you reach and inform your guest pro-active about their booking and reservation.

Meta Business Partner

Official Business Partner

Scoring 4.3 on G2

Discover how it works

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WhatsApp messages gets read

Unlike email with open rates below 30%, WhatsApp messages get read 98% of the time—reducing repeat questions about bookings and reservations made via WeTravel.

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Increase of returining guests

Guests are 3x more likely to book again via WeTravel when proactively engaged via their favorite channel: WhatsApp.

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More positive reviews

Trengo’s AI on WhatsApp follows up after visits—only asking happy guests to leave a review, boosting your positive ratings.

Uplift your guest experience — connect Mews to Trengo via Zapier

Be on the favorite channel your guests are. Create the ultimate guest experience through automated WhatsApp messages before, during and after visit, and let your future AI congierce answer all repetative questions through Trengo.

A perfect fit for

Travel, Leisure and Hospitality

businesses

Group travels

Tour operators

Travel agencies

Theme & attraction parks

Museums

Rental operators

Destination Management

Send your guests WhatsApp booking confirmations via Mews

Receive a trigger from

Mews

via

Zapier

to activate your Trengo Webhook Journey —

automatically sending a WhatsApp booking confirmation straight to your guest.

More about sending confirmation via WhatsApp

Inform your guests automatically on booking changes via WhatsApp from Mews

Receive a trigger from

Mews

via

Zapier

to activate your Trengo Webhook Journey —

automatically sending a WhatsApp booking update to your guest.

More about updating guests about changes

Sent your guests important check-in information via WhatsApp

Receive a trigger from

Mews

via

Zapier

to activate your Trengo Webhook Journey —

schedule a template message — triggered by Mews — at any desired moment before the booking starts.

More about automated information via WhatsApp

Send a quick WhatsApp after check-in to ask if guests need anything

Receive a trigger from

Mews

via

Zapier

to activate your Trengo Webhook Journey —

send an automated WhatsApp message via Mews after the booking date to boost your service level and quickly address any issues that may arise.

More about scheduled messages after check-in

Send check-out instructions before checking out via Mews

Receive a trigger from

Mews

via

Zapier

to activate your Trengo Webhook Journey —

sending automated WhatsApp templates with clear check-out time and instructions — all seamlessly connected to Mews.

More about automated check-out messages

Ask how the guest experience was afterwards via WhatsApp

Receive a trigger from

Mews

via

Zapier

to activate your Trengo Webhook Journey —

follow up with your guests via WhatsApp to ask about their experience. If the feedback is positive, invite them to leave a public review on the platform of your choice.

Read how to get more reviews online

Deliver the ultimate guest experience via WhatsApp — with Trengo and Mews.

Put your guests first by delivering important messages straight to their pockets — on their favorite channel, WhatsApp. With Trengo, you can design the ideal guest experience with proactive automated messages triggered via

Mews

and delivered via WhatsApp before, during, and after their visit.

Elevate the guest experience and automate WhatsApp messages:

Send a WhatsApp via Mews when a guest makes a booking.

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Send a WhatsApp via Mews when the booking changed or gets cancelled.

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Send a WhatsApp via Mews with check-in details

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Send a WhatsApp via Mews after check-in with extra info.

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Send a WhatsApp via Mews to ask if they need any further help.

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Send a WhatsApp via Mews to check in and ensure everything’s going well.

Possible

send a WhatsApp via Mews a day before check-out with extra details.

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Send a WhatsApp via Mews a day later to ask about the experience.

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Send via WhatsApp an online review request via Mews after a positive experience.

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Send a WhatsApp via Mews with the invoice to the guest.

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Answer at WhatsApp replies with your digital AI service employee from Trengo

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Answer and collaborate with your service desk and/or reception on incoming responses.

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How to connect Mews.

Our experts help you set up

automated WhatsApp messages triggered by

Mews

through Zapier to Trengo. We can handle the tech if you dont have the expertise in-house, so you can focus on delighting guests. Plan a demo with our experts to explore the possibilities with our Solution Experts.

Get in touch

Mews is a property management system designed to simplify and automate operations for modern hoteliers and their guests.