Your privacy and the protection of your personal data is of great importance to Trengo B.V. (hereinafter: Trengo). We describe in this privacy policy how we collect and use information about you in your use of our products and services and our website. If you are one of our customers, you should read this privacy policy in conjunction with our Terms and Conditions.
During the processing of your personal data via our website (www.trengo.com) and/or our products and services, we work in accordance with the requirements for the processing of personal data laid down in the applicable privacy legislation (including the General Data Protection Regulation (EU) 2016/679). This means we:
For what purposes do we use your personal data?
By using our online platform, we obtain various personal data from you. For each purpose is indicated what information we obtain from you, for what purpose we process this information and how long it will be stored. If you have any questions or want to know exactly what we store about you, please contact Trengo. Our contact details are mentioned below.
Account
If you have the possibility to create a free trial account (this can be made available on your behalf after speaking with a Trengo employee), after which you could use our products and services (performance of contract). For this purpose, we could process the following personal data:
Once you have created an account, you can decide to add a profile image to your profile.
We store this information until you cancel your account, or for a maximum of 1 year after the termination of your account. We store some specific personal data if we are legally obliged to do so (because of i.a. the tax retention obligation which is 7 years) only for the purpose of such legal obligation.
Providing our products and services
We can use your personal data for providing our products and services (performance of contract). For this purpose, we could process the following personal data:
We store this information as long as we provide you with our products and services and for a maximum of 1 year thereafter. We do this to improve our product and service and keep information about our customer relationship in case you have any questions. Certain types of personal data will be retained for a longer period with regards to i.a. the legal tax retention of 7 years and only for the purpose of such legal obligation.
As long as we provide you with our products and services, we enable you to delete data (including but not limited to added channels, messages and contact details) in a manner that is consistent with the functionality of the products and service. If you use the products and service to delete any data in a manner that would prevent you from recovering the data at a future time, you agree that this will constitute an instruction to us to delete the data from our systems in accordance with our standard processes and applicable law.
Contact
When you send us a message, fill out the contact form, or contact us in any other way, you accept our offer to get in touch with us (performance of contract). For this purpose, we could process the following personal data:
We store this information until we are sure that you are satisfied with our response and ultimately up to 1 (one) year after the termination of the Services. This way we can easily access the information in case you have any following questions.
Newsletter
We have a newsletter to inform those interested in our products and services. Our newsletter may also contain information on third party products and services. Each newsletter contains a link with which you can unsubscribe from our newsletter. Your email address will be added to the list of subscribers only with your consent. We store this information until you cancel or unsubscribe your subscription.
Handling job applications
Have you responded to one of our vacancies or submitted an open application? If so, we will process your personal data in order to process your application and in preparation (i.a. interviews) for the possible conclusion of an employment contract (performance of contract). For this purpose, we could process the following personal data:
We will retain your application details for a maximum of 4 (four) weeks after the position has been filled. We can retain your data for 2 (two) years longer - with your consent - in case we might have an interesting vacancy in the near future. We will retain this information so we can contact you in the event that the position becomes vacant again within the probationary period.
If we end up hiring you, we will store your application data and other personal data. This will be stored for as long as necessary, whereby we may store some specific personal data if we are legally obliged to do so (because of i.a. the tax retention obligation which is 7 years) only for the purpose of such legal obligation.
Providing data to third parties
Trengo only shares your data with third parties when this is allowed by current legislation (including the GDPR). It may happen that we provide your personal information to third parties, because:
The parties that process personal data in this context may include:
In order to provide this service, Trengo may provide your personal data to parties established outside the European Economic Area (EEA), as the case may be, for transfers of your personal data from the EU/EEA, Switzerland and the United Kingdom to countries which do not ensure an adequate level of data protection within the meaning of i.a. the GDPR of the foregoing territories.
Trengo will only do this if there is an adequate level of protection for the processing of personal data and appropriate safeguards have been implemented. This means, for example, that we use a model agreement from the European Commission (“Standard Contractual Clauses” or “UK Addendum”) or make agreements about the handling of personal data and/or additional safeguards with respect to security measures including data encryption, data aggregation, separation of access controls and data minimization principles. At your request, Trengo will inform you of the countries outside of the EU/EEA in which it processes your personal data.
Do you have any questions about the processing of your personal data? Please contact us using the contact details in this privacy- and cookie policy.
Integrations with third-party software
Our service allows certain integrations with third-party software and/or other integrations as the case may be. Such integrations may enable, among other things, the exchange of data between systems of Trengo and such applicable third-party software and integrations. Any data received through these integrations is used exclusively to deliver the intended integration and therewith intended service aspect. Insofar the exchanged data contains personal data, this privacy- and cookie policy (including the above paragraph ‘providing data to third parties’) shall apply.
For the realization of certain integrations, it may be necessary to authorize Trengo to actually use the integration, e.g. to send to and/or retrieve data from the linked systems. Furthermore, certain integrations may be dependent on adequate cooperation of the third-party software providers, so Trengo cannot give any guarantees in that regard. Besides, Trengo is not responsible nor liable for any damages resulting from unlawful use of your personal data and breach of any legislation (including the GDPR) by such third party software providers.
Google's Limited Use Requirements
Trengo's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Social media buttons
On our website we use social media buttons, which redirect you to the social media platforms. This gives you the option to follow us and share content within social media platforms. You will also see advertisements on your social media page. The buttons are active because of bits of code that come from the social media networks. If you want to know how and why the social media platforms process your personal data, please read the relevant privacy policy:
These social media companies are based in the United States and adhere to the EU-US Data Privacy Framework principles, as they are affiliated with the U.S. Department of Commerce's Privacy Data Framework program to provide U.S. organizations with reliable mechanisms for personal data transfers to the United States from the European Union, while ensuring data protection that is consistent with EU law.
Cookies
We use cookies on our website which are saved on your computer. Cookies may be also placed via third parties engaged by us. We use both functional cookies and third-party cookies for improvement of your browser experience on our website, analysis- and (personalized) marketing purposes.
When you visit our website for the first time, a pop-up is displayed indicating that if you click the accept button, you accept the cookies and plugins, or if you click the adjust button, only the selected cookies and plugins will be accepted. The moment you click on the accept button or you accept the selected cookies and plugins, you give us your consent to use the cookies and plugins as described in the pop-up or under the adjust button. You are free to disable, select or adjust cookies using your browser. Please keep in mind that our website and your browser experience may not work optimally.
We use cookies for the following purposes:
These cookies may collect the following data from you:
We have no control over how the above parties use the cookies and the information (under which personal data) they collect, by themselves. For more information about these parties and how they use cookies, we recommend you to read their privacy statements (please be aware that such statements may be revised regularly).
Enabling and disabling of cookies
You can prevent the placement of cookies by adjusting the settings on your browser (see your browser Help for how to do this). In case you only want to accept the cookies for Google Analytics and the functioning of the website but not the advertisement cookies, you can choose the setting in your browser “block cookies of third parties”. Beware: most websites do not optimally function when cookies are disabled.
Expiration date of cookie and removal of cookies
Most cookies have an expiration date. This means that they will automatically expire after a certain period and no longer register any data concerning your visit to the website. Another option is to remove the cookies manually before the expiration date. In order to do this, consult the instruction manual of your browser.
Your rights
You can always contact us if you have any questions regarding our privacy- and cookie policy. Besides that, you have to the following rights regarding your personal data:
You may send a request based on the above by sending an e-mail to team@trengo.com. To prevent abuse, we may ask you to provide proper proof of your identity. If you want to inspect personal data linked to a cookie, you should include a copy of the relevant cookie with your request, which you can find in your browser settings.
We will usually respond to your request within one month. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term within one month.
Modification of this privacy- and cookie policy
We may change this privacy- and cookie policy from time to time. Changes will be published on our website. It is therefore advised to consult this privacy- and cookie policy on a regular basis so you are aware of these changes.
Complaints
If you would like to file a complaint about our use of your personal data, please send an email with the details of your complaint to team@trengo.com.
If you think that we are not helping you correctly, you have the right to file a complaint with the national supervisory authority responsible for the protection of personal data against our processing of your personal data. For the Netherlands, this is the Autoriteit Persoonsgegevens.
Contact details
If you have any questions and/or suggestions, please contact us:
Trengo B.V.
Stadsplateau 30
3521 AZ Utrecht
E-mail: team@trengo.com
Chamber of Commerce: 72043687
This privacy- and cookie policy was most recently revised on 1 May 2024.
