OMNICHANNEL INBOX
From chaos to control, all contact in one place
Don't miss high-value conversations because of an unmanageable inbox. Bring prospect and customer conversation into a single, easy-to-use inbox that includes AI.
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Meta Business Partner
Official Business Partner
4.3 G2 score
Used by 17.000+ people worldwide!
150%
Faster response time
When you centralise channels and use workflow automations and AI.
80%
Of FAQs instantly resolved
AI picks up FAQs and resolves them before they land in the inbox.
70%
Increase in lead generation
With all conversations centralised you'll never miss an opportunity.
Connect your favourite channel to our omnichannel team inbox
Experience customer preferred channel WhatsApp
Test out what engagement via WhatsApp looks like. Send a message to your phone and engage with the AI agent at any moment of the day.
Grazie! Il tuo messaggio è stato ricevuto!
Oops! Qualcosa è andato storto durante l'invio del modulo.
You can expect this initial WhatsApp message on your phone.
Thank you for showing interests in our company and products!
Ask me something you would like to know about Trengo.
Ask me something you would like to know about Trengo.
Keep an overview of all conversations
Work from an team inbox that includes AI, automation, and keep a clear overview.
Auto-close conversations easily, tag colleagues to help with answers, and use AI to handle FAQs. Set up traceable workflows and deliver the best service.
Auto-close conversations easily, tag colleagues to help with answers, and use AI to handle FAQs. Set up traceable workflows and deliver the best service.
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Keep a customer 360 view, at all times
Show customers profiles right next to the conversations. Customers sending a direct messages on WhatsApp last week, emailing today and calling right now... doesn't matter. Your team is always up to date.
All communication in one place
Spending lots of time and money on repetitive questions doesn’t add up. Tie all your communication channels your shared Trengo inbox, and let AI help out big time.
Deliver Experiences
Engage and automate Conversations
Lead generation
Sales
Customer serviceSupport
Re-engagementMarketing
WhatsApp
Facebook
Instagram
Telegramma
VoIP
Gmail
Prospettiva
Unlock these inbox features
Translations · Easily translate your conversations in any language for quick understanding.
AI Summarisation · Less reading! Ongoing conversations can be easily summarised
Multi-user & teams · Collaborate on conversations, no matter the size or location of your team
Website widget · Offer a Multichannel experience with our website widget
Omnichannel inbox · Be present where it matters. Add WhatsApp to your omnichannel inbox.
AI & automations · Use AI on WhatsApp to help out with handling repetitive conversations.
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Trova le risposte qui
Domande frequenti
What is an omnichannel inbox?
An omnichannel inbox is a unified platform that centralised customer interactions from various channels—such as email, social media, live chat, and SMS—into a single interface, enabling efficient and consistent communication.
Which channels can I connect to Trengo’s omnichannel inbox?
Trengo's omnichannel customer solution supports integration with multiple communication channels, including email, WhatsApp, Facebook Messenger, Instagram Direct Messages, live chat, SMS, and more.
How many users can work in Trengo’s inbox at one time?
Trengo's plans accommodate varying team sizes. The 'Essentials' plan supports up to 10 users, while the 'Boost' and 'Pro' plans offer scalability for larger teams, allowing unlimited additional users at an extra cost per user.
What are the main features of an omnichannel inbox?
Key features of Trengo's omnichannel for customer service include:
- Unified inbox: centralise all communication channels and customer info
- Team collaboration: features like internal tagging and notes will help you confer with colleagues and answer faster
- AI and automation: keep the inbox organised by setting up automated workflows, tag and label conversations. Plus use AI to translate, summarise and help answer conversations. Bonus: use the AI assistant and add AI Journeys to your channels to handle FAQs from A-Z (before they even land the inbox.
- Comprehensive analytics and reporting: check your dashboard to keep track of important customer communication metrics.
- Integrations: integrate your inbox to your systems. That way you’ll have all critical info centralised, and you’ll be able to answer customers faster and better.
What are the benefits of using an omnichannel inbox (or combined inbox)?
Benefits include:
- Seamless customer experiences: because your team is on top of it, has all the info they need and can reach out proactively.
- Faster response times: with info and channels centralised plus AI your team will be able to answer fast.
- Improved team collaboration: your team can easily collaborate and work from the same inbox and insights no matter their location or the time zone.
- Valuable insights from unified analytics: you’ll have insight into customer conversations. Where to pivot and where to spot sales opportunities.
How can I customise the omnichannel inbox to my team’s needs?
Trengo allows customisation through:
- Configurable workflows and automation
- Personalised branding options
- Custom fields and tags
- Integration with tools your team already uses
How much does Trengo cost?
Trengo offers several pricing plans:
- Essentials: €99/month for 5 users and 1,200 conversations per year.
- Boost: €149/month for 5 users and 3,600 conversations per year.
- Pro: €249/month for 5 users and 12,000 conversations per year. Additional users and
For more details check out to our pricing page.
What is a conversation in Trengo?
In Trengo, a conversation is defined as an outbound message initiated from the platform, either as the first contact with a customer or as a reply to an inbound message. Each conversation is confined to a 7-day window; if communication with the same customer continues beyond this period, it counts as a new conversation.
For more detailed information, please visit Trengo's Help Center.
For more detailed information, please visit Trengo's Help Center.
Cosa dicono i nostri clienti di Trengo
L'automazione ci fa risparmiare molto tempo perché ci pone molte domande semplici ma necessarie. In questo modo, abbiamo molte informazioni prima di entrare in contatto con i clienti. Questo ci aiuta a offrire un servizio migliore.
Employee from
Mondo BAS
L'integrazione con il nostro CRM ci permette di vedere tutto e, dato che usiamo Trengo, possiamo assegnare automaticamente i ticket al team giusto.
Questo ci aiuta molto, dato che il nostro obiettivo principale è quello di rispondere il più velocemente possibile.
Questo ci aiuta molto, dato che il nostro obiettivo principale è quello di rispondere il più velocemente possibile.
Twan Geert van Kessel
Concetto solare
Quello che mi piace di Trengo è la facilità d'uso. È molto facile da usare e l'inserimento di nuovi agenti è un gioco da ragazzi. Sono stati molto reattivi ed è stato un piacere lavorare con loro. Raccomando vivamente Trengo!
Maybelline O.
Manager dell'esperienza del cliente
Con la casella di posta multicanale di Trengo, il team non deve più destreggiarsi tra diverse schede. Tutte le caselle di posta della piattaforma sono ora ordinatamente consolidate in un unico posto. Inoltre, i manager utilizzano le etichette per monitorare le metriche di risposta nelle loro dashboard e individuano attivamente le opportunità di miglioramento.
Arno Klerks
Parti di ricambio per motori
Use this omnichannel platform to answer and automate all your conversations
See how you can serve customers better with an AI-first omnichannel inbox
Lingua
Inglese
