The message templates that’ll delight your customers

"Thanks for contacting [TEAM], 



We'd love to help, but we're currently closed. 



We'll come back to you the next working day at [OPENING HOUR].

In the meantime, check out our [HELP CENTRE/FAQ].  

Best, 



Team [BUSINESS]”

“Hi [NAME],



Thanks for your message!



We are currently closed, but we will get back to during our business hours which are from 8AM-5PM on weekdays.



Best, 



Team [BUSINESS]”

"Dear [NAME], 



We’ve received your request and are currently looking for an expert able to answer. 



It might take up to [NUMBER] of hours. We’ll get back to you as quickly as we can. 



Thank you for your patience.

Best,

[TEAM]”

“Hey! Welcome to [BUSINESS].



We will get back to you within [TIME]. 



Do you have a question? Check out our Help Centre [LINK].



We’re pretty sure you can find your answer there (we use it ourselves all the time). If not hang in there and we’ll get back to you.

Best,

[TEAM]”

“Hey! Welcome to [BUSINESS].



We will get back to you within [TIME]. 



Questions? Check out our Help Centre [LINK].



We have put a lot of effort into this knowledge base, so the answer to your question may already be in there!

Best, [TEAM]”

“Hi [NAME],



Thanks for your visit! 



So what’s next? 


1. Catch up on the details [HELP CENTRE]


2. Keep everything in good shape [SERVICE MANUAL]


3. Get advice from an expert [TEAM]



Questions? Let us know and we’ll get back to you!

Cheers, [COMPANY]”

‍

“Hi [NAME], 



You’ve received [PRODUCT], great!



So how do you get started? Easy, try this: 


1. [STEP 1]


2. [STEP 2]


3. [STEP 3]



We’ve collected all the details for you here [LINK].



Questions? Let us know and we’ll get back to you shortly!

Cheers, [COMPANY]”